IT Engineer
Job Req ID: 18476
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
We are seeking a service-oriented and self-motivated professional to join our IT team. In this role, you will work on maintaining and monitoring the computer systems and frontend networks troubleshooting for our business. The position will also need to plan for upgrades, updates, and maintenance tasks for end users.
The IT Engineer is the primary technical contact for our employees and insures that service delivery aligns with Supermicro's standards. This individual will have an in-depth knowledge of the IT environment, and business requirements, with the desired goal of reducing the amount of reactive support required. Customer satisfaction and fast resolution time are the primary objectives of the IT Engineer.
Essential Duties and Responsibilities:
Interact with other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
Assess open systems tools and provide recommendation
Evaluate/Monitors Systems/Application performance and provide recommendations for enhancements/changes to maximize performance
Imaging new PCs & laptops and configuring them for end user use.
Create and maintain Knowledgebase for online database and web site
Basic knowledge of enterprise LAN and WAN setups and concepts
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills
Ability to work with deadlines and complete tasks on time
Provide excellent customer service to users including responding to and resolving requests related to hardware and software assistance, telephony services, account creating and entitlements, and other general IT support
Setup and install computer peripherals like monitors, network printers and end user related service
Experience with PC Refresh or Win 10 Migration
Responsible for end users Hardware/software installations
Qualifications:
Bachelor’s degree in IT related fields (Computer Science, Computer Engineering, Information Technology, etc.) preferred
4+ years of experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues, and problems and fixing the issues
Strong troubleshooting and critical thinking skills
Experience in Active Directory and Imaging tools is advantage
Must have strong operating system and hardware knowledge
Medium to expert knowledge in O365 tools and services
Experience with PowerShell scripting and SharePoint
Good written and oral communication skills with clients and management as well as people skills
Ability to manage and prioritize tasks in a fast-paced environment
Able to lift and carry up to 40 pounds like computers, printers, monitors, and peripherals
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.