Child Support Enforcement Agent 1 (District Attorney's Office)
Child Support Enforcement Agent 1 (District Attorney's Office)
Job ID: 106560
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.
https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, August 23, 2022.
Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.
PAY AND BENEFITS
WHAT WE OFFER (PAY & BENEFITS):
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees) and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering a variety of gym membership discounts, annual wellness fairs and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
This is a full-time (40 hours per week) County position represented by the https://dochub.clackamas.us/documents/drupal/45dcf0b4-5da0-422d-98ef-d18e5eced2c8.
Competitive compensation package:
Annual Salary Range: $52,355 - $65,903
Hourly Pay Rate: $25.17 - $31.68
*Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
In addition to competitive wages, Clackamas County offers an attractive benefits package and incentives for employees in regular status positions.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% Public Employees Retirement System (PERS) retirement contribution (The County currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65
• Other Retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457 Deferred Compensation Plan
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• A variety of additional optional benefits (see links below for additional information)
https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
• Are you passionate about helping others?
• Do you want to make a difference in our community?
• Do you have exceptional customer service and creative problem solving skills?
• Do you thrive in a fast paced environment, where change is encouraged and continuously promoted?
• Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity?
If you answered “yes” to the questions above, we want you to join our team as a Child Support Enforcement Agent 1 in the Family Support Office of the Clackamas County District Attorney's Office. We are searching for a motivated, detail-oriented individual with excellent customer service and interpersonal skills. If selected for this position, you will provide specialized assistance to District Attorneys in establishing, modifying, and enforcing child support cases. As a Child Support Enforcement Agent 1, you will have an opportunity to provide services that help children in our community receive the financial support they need, thus enhancing their well-being. This is a critical role within the DA Family Support Office with direct involvement in establishing paternity, child support and medical support court orders and monitoring, enforcing and modifying these orders to collect continuing child support payments. Another essential component of this position is to determine and initiate appropriate administrative and judicial processes in compliance with statutes, rules, policies, and timelines.
As an employee of the Clackamas County District Attorney's office, which plays a role in providing justice and upholding the rule of law, you are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department.
Required Minimum Qualifications/ Transferrable Skills:*
• A minimum of one (1) year of experience working with the public in person or over the phone, providing information about available services and programs and addressing and resolving customer issues and complaints
• Experience with interview and negotiation techniques used to obtain information necessary to make agreements and findings
• Experience reading and interpreting court and administrative orders, contracts, documents, lease agreements, credit reports, and/or other related legal documents
• Strong verbal and written communication skills that demonstrate the ability to interact with diverse individuals under stressful situations
• Strong interpersonal skills that translate into all of the following:
• Ability to establish and maintain effective working relationships and partnerships both internally and externally
• Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations
• Ability to work well independently, as well as having a collaborative, team-oriented approach to work
• Be detail-oriented, respectful of the needs and interests of others, assertive, accessible and approachable, and self-directed (able to work without close supervision)
• Exercising tact, good judgment and diplomacy, especially while working with people who are experiencing extreme emotions
• Independent decision making and problem solving skills
• Possess cultural awareness and the ability to work well with diverse groups of individuals
• Strong active/reflective listening skills
• Strong analytical and problem solving skills
• Must pass a post-offer, pre-employment drug test
• Must pass a criminal history check which will include national or state fingerprint records check
• Possession of a valid driver's license or an acceptable alternative method of transportation. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation or based on the department business needs. https://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673
Preferred Special Qualifications/ Transferrable Skills:*
• Education, training or experience with legal terminology
• Knowledge of Federal and State statutes, regulations and processes regarding child support enforcement
• Experience in child support enforcement
• Experience in caseload management
• Experience in financial collections
• Experience participating in administrative hearings and procedures
• Experience using Oregon's child support program computer system ORIGIN
• A Bachelor's degree or higher
• Intermediate level proficiency with Microsoft Word, Excel & Outlook
Other Qualifications:
Within Ten (10) Business Days of Hire
• Must pass Department of Justice trainings related to security and confidentiality of data, in order to be unaccompanied and perform work duties within Family Support Unit
Within Sixty (60) Days of Hire
• Possession of or ability to obtain Notary Public Certification
• LEDS Certification
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
KEY COMPETENCIES FOR SUCCESS IN THIS ROLE:
Creates a Respectful and Safe Environment by promoting a working environment and culture in which employees and all the youth, families, and victims we serve feel physically and emotionally safe and able to express themselves without repercussion. The ideal candidate is committed to serving diverse populations, and recognizes that all youth, families, and the victims we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include, but are not limited to, people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, and gender-nonconforming people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans; and people of various socio-economic statuses.
Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values).
Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners, and stakeholders.
Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving, and putting team success first.
Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse youth, families, and victims we serve.
Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning, self- improvements, and demonstrating willingness to grow within the job as technology and organizational changes demand it.
Honors Confidentiality in compliance with privacy laws and in accordance with the District Attorney's Office standard practices and procedures, where sensitive information is used with utmost discretion and only for the purpose of fulfilling employment obligations and business needs of the organization.
Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace.
Seeks to Problem Solve as evidenced by using critical thinking and analytical skills, identifies alternative strategies bringing a solution- focused approach to address challenging or difficult solutions.
Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks.
Puts Ethics into Action by holding themselves to a high standard of professional, honest, and objective behavior in all dealings with or about victims, witnesses, Law Enforcement Agents, defense attorneys, Judges and Court staff, stakeholders, community partners, and service providers. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with all persons District Attorney's Office is entrusted to serve.
TYPICAL TASKS
Please review the classification specification which includes the typical tasks of this position by clicking on the following link: https://www.clackamas.us/des/child-support-enforcement-agent-1.
WORK SCHEDULE
This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.
http://www.clackamas.us/
http://www.clackamas.us/onboarding/
https://www.mthoodterritory.com/
http://www.clackamas.us/diversity/
ABOUT THE DEPARTMENT
The Clackamas County District Attorney's Office is required by state law to represent the state in felony prosecutions, misdemeanor prosecutions, grand jury proceedings, mental commitment hearings, child support actions, family abuse prevention hearings, and juvenile delinquency and dependency hearings.
http://www.clackamas.us/da/
Guiding Principles:
•
To honor diversity and to treat all persons with respect.
•
To involve victims and community partners in creating an effective and responsive department. To strive to be innovative leaders in the field of criminal justice.
•
To honor victim's rights and interests throughout all phases of the justice system; to invite victim's participation in determining how to meaningfully address harm.
•
To foster open communication and team work in a supportive work environment. To demonstrate ethical and honest behavior in all that we do.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
https://www.clackamas.us/jobs#helpwiththeapplication
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
https://www.clackamas.us/des/jobs.html
https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb
VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
To apply, visit https://apptrkr.com/3307867
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