IT Engineer

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

 

This position will manage the performance of all IT equipment such as computers, network devices, servers, printers, and phones. The IT Engineer is the primary technical contact for our employees and insures that service delivery aligns with Supermicro's standards. This individual will have an in-depth knowledge of the IT environment, and business requirements, with the desired goal of reducing the amount of reactive support required. Customer satisfaction and fast resolution time are the primary objectives of the IT Engineer.

• Set up and configure new laptops and desktop computers

• Provide excellent customer service to users including responding to and resolving requests related to hardware and software assistance, telephony services, account creating and entitlements, and other general IT support

• Setup and install computer peripherals like monitors, network printers and scanners

• Responsible for Hardware/software installations

• Identify and troubleshoot network issues

• Windows AD administration

• Responsible for server maintenance and network setup maintenance

• Bachelor’s degree in IT related fields (Computer Science, Computer Engineering, Information Technology, etc.) preferred 

• 3 years of experience in a technical desktop support role preferred

• Expert in Windows OS and applications

• Expert in network setup and maintenance

• Ability to manage and prioritize tasks in a fast-paced environment

• Must have solid understanding of Network protocols

• Experience with Linux a plus

• Experience with ITIL preferred

• Able to lift and carry up to 40 pounds like computers, printers, monitors, and peripherals

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.