Certified Medical Assistant (Patient Care Coordinator)

Job ID: 106502

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve.

That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, August 22, 2022.

Hourly Pay Range: $21.907203 - $27.569584

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

• 12 hours of vacation accrued per month

• 8 hours of sick accrued per month

• 10 paid holidays

• 1 personal day per year

• 3 days per incident for Bereavement

• PERS/OPSRP Pension Program is funded by Clackamas County and provides a lifetime pension to eligible participants, this includes the County picking up the 6% employee retirement contribution!

• OPSRP members get vested after five years of contributions or when they reach age 65

• The 457(b) Deferred Compensation Plan provides a resource for retirement savings in addition to your PERS/OPSRP benefits. You can contribute a fixed dollar amount or percentage with each paycheck; a County-paid contribution is included for certain groups.

• Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage

• Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• A variety of additional optional benefits

This is a full time County position represented by the Employees' Association.

https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4

http://www.clackamas.us/des/benefits.html

The Clackamas County Health Centers Division is looking for a motivated, team-oriented Certified Medical Assistant to coordinate patient care and provide exceptional service to the community.

Clackamas County Health Centers offers health care services for families and individuals in Clackamas County. Staff provide high quality medical care - from physical exams to family planning. We are committed to using the latest in medical practices that focus on each patient as an individual, and we work to take care of the health and wellness of the whole person.

The Patient Care Coordinator will coordinate care for Clackamas County Health Centers' clients through an established and centralized process, including the coordination of care transitions; researching and screening of patient healthcare needs; outreach and direct contact with patients; engagement and coordination with stakeholders; and participation in project and initiatives aimed to improve care and efficiencies for the Clackamas County Health Centers.

The Patient Care Coordinator has one of the most important roles of a patient's journey towards health. The individual in this position must have excellent customer services skills, devoted to patient-centered care and have the ability to work in a fast-paced environment. This is an exciting opportunity to have some balance between desk work and direct service care, while working with a wide-range of skilled professionals and serve a very diverse group of patients.

CMAs provide patient education, record vital statistics, bandage, handle specimens, administer injections, chart documentation in Electronic Medical Record (EMR), as well as answer clinical calls, communicate health information and schedule treatments and follow-up appointments.

As a member of the team, you must maintain a caring, warm and supportive attitude towards patients, family members, visitors, providers and co-workers.

Per the Oregon Health Authority, (https://secure.sos.state.or.us/oard/viewSingleRule.action?ruleVrsnRsn=280799 & https://secure.sos.state.or.us/oard/viewSingleRule.action?ruleVrsnRsn=280616), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

• Any combination of relevant experience, education and/or training that would likely provide the required knowledge and skills to perform the duties of the position

• Current certification/registration as a Medical Assistant by a nationally recognized program. (National certification programs include: American Association of Medical Assistants; National Certified Medical Assistant; American Medical Technologists)

• Exceptional skills and experience in customer service

• Experience with an electronic record-keeping system

• Experience working in a medical setting or healthcare setting

• Computer proficiency with Microsoft Office (ie: Word, Excel, Teams, Outlook)

• Basic Life Support (BLS) certificate

• Must pass a post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea.

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

• One (1) year of work experience in a primary care setting

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

• Care Transition Coordinator and Follow-up: Responsible for ED pre-manage reports and follow-up after ER/hospital visits; ensures the patient's charts are up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health. Responsible for verifying current insurance for assignment and establishing care for newly assigned patients.

• Pre-Visit Screening: Review patient history prior to scheduled care visit; adjust electronic health record in coordinator with Primary Care Provider and care team; ensure patient Health Maintenance listings are completed and up-to-date as outlined within Health Center's policy and processes; audit completion of needed Health Maintenance interventions, and report to clinical leadership.

• Patient Outreach: Responsible for making direct contact, via telephone or in writing, with patients and clients to engage them in services, inform them on health education subjects, motivate them to participate in screenings or health care activities, or follow up on past care; track and monitor completion of outreach and outcomes; schedule appointments and services as appropriate.

• Liaison with stakeholders: Coordinate with internal and external stakeholders in Clackamas County Health Centers care coordination activities.

• Participate in projects that are identified to improve quality of care, and/or efficiency of services.

• Clinical Builder: Improve workflows and develop procedures for documentation standards by clinical staff; EPIC Electronic Health Record optimization

• Social Determinant of Health Service Coordination: Refer and coordinate with organizations who provide services in social determinant of health needs through the UniteUS platform.

• Onboarding New Clinicians: Responsible for the introduction of tools to use within the Electronic Health Record and how to maintain a record with the most current information.

This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

This position is eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

http://www.clackamas.us/diversity/

ABOUT THE DEPARTMENT

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the http://www.clackamas.us/h3s/

http://www.clackamas.us/healthcenters/

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

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