DGS Customer Relationship Manager 2 - 35419
Executive Service
DGS CUSTOMER RELATIONSHIP MANAGER 2
Department of General Services
Nashville, TN
Monthly starting salary is $4,769 - $6,677 (determined on experience).
Information regarding benefits can be found at www.tn.gov/hr/employees1/benefits.html.
Job Posting Closing Date: 08/24/2022
Who we are and what we do:
The Tennessee Department of General Services is responsible for providing goods and services to the State government of Tennessee. Its primary customers are other State departments and agencies. It also serves vendors wishing to do business with the State, and citizens and organizations interested in purchasing surplus State and federal property. The Department’s services include centralized procurement for State departments; management of the State’s real estate assets; motor vehicle and equipment management; printing, media, and photographic services; postal services; warehousing and distribution; State employee parking, badging, and shuttle services; and assistance to small businesses and businesses owned by minorities, women, and veterans. For more information about the Department of General Services please visit www.tn.gov/generalservices.
How you make a difference in this role:
The State of Tennessee Real Estate Asset Management Division (STREAM) is currently seeking a qualified individual to serve in the role of Customer Relationship Manager on the Tenant Services team. The overall responsibility is to act as a client liaison and advocate within STREAM, working in partnership with all business units, ensuring that the client perspective is considered real estate development, project planning, approvals, and execution.
Key Responsibilities:
- Develops and maintains positive relationships with agency executives to ensure STREAM effectively addresses and communicates key real estate objectives, coordinates communication materials and agency meetings among STREAM staff, with responsibility for agency interaction.
- Acts as the primary point of contact for agency leadership to STREAM. Provides timely response to customer requests and questions.
- Develops an understanding of assigned agencies mission and programs as they relate to their real estate needs.
- Ensures consistent messaging through reporting and meetings; delivers presentations to various audiences within and outside of state government to address and or respond to customer’s needs.
- Responds to facility, construction project, and real estate client concerns as they arise, including but not limited to; leasing, capital projects, workplace services, assuring timely follow-up and proactive issue management.
- Develops marketing and communication materials specific to STREAM projects, objectives and new initiatives that are aligned with the overall DGS marketing and communication strategy.
- In partnership with team, develops and provides reporting to measure the customer experience, including avenues for clients to provide suggestions, feedback and concerns to management teams as well as creating a formalized structure to capture and share customer service best practices; reports operational metrics and project status to agencies and management team on regular basis.
- Reviews and provides input to strategic and operation documents for all STREAM divisions, including reports, manuals and stakeholder communications, distributed on behalf of the Executive Director, Director or other leadership team members.
- The ability to learn the policies, procedures and operations for all STREAM departments.
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university
- Two years - experience in customer service, client relations, or account management or two years- experience in real estate, project management, architecture, or interior design.
- Possess exceptional written and verbal communication skills
- Possess exceptional organizational skills
- This position requires effective interpersonal skills dealing with people at various levels within the organization as well as external customers
- Self-motivation, high energy, adaptability, and initiative are required
- Superior customer service, problem solving, and negotiation skills
Preferred Qualifications:
Previous public sector experience preferred
Pursuant to the State of Tennessee’s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State’s policy to provide an environment free of discrimination and harassment of an individual because of that person’s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran’s status or any other category protected by state and/or federal civil rights laws.