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Case Management Associate, Malaria Program


The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit:
CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
Malaria is one of the world's most important causes of illness, death and lost economic productivity. Over the past decade, dramatic increases in donor funding have facilitated scale-up of effective interventions to prevent, diagnosis, and treat malaria. This investment has successfully reduced the burden of malaria in many settings, and some countries have begun planning to eliminate it altogether. Yet these gains are fragile: global funding for malaria remains short of what is needed, last decade's rapid growth in malaria financing appears to have halted, and resistance to insecticides and drugs threatens to set back efforts. CHAI’s global malaria program provides direct management and technical support to countries around the globe to strengthen their malaria programs and reduce the burden of this preventable, treatable disease. We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of malaria-related illnesses and deaths worldwide in the short-term and accelerating progress towards malaria elimination in the long term
In Panama, CHAI provides strategic, technical, and operational assistance to Malaria Elimination Program of the Ministry of Health (MoH) with a long-term goal to enable Panama to achieve malaria elimination. Panama has a goal of eliminating malaria by 2025 The overall objective of CHAI’s malaria work in Panama is to ensure the MoH has evidence-based strategies, strong operational plans, and necessary financial resources to effectively implement interventions for elimination. CHAI works closely on a day-to-day basis with the Ministry of Health of Panama at central and regional levels to strengthen case management by increasing testing and treatment and ensuring availability of case management commodities and by supporting analytics to improve prevention and response interventions.
The Case Management Associate will be a key member of the CHAI team, providing technical and management support to the MoH for the effective implementation of malaria elimination, with particular focus on all aspects related to the introduction of safe radical cure for P. vivax. This scope of work will center on strengthening the availability and quality of malaria diagnosis and treatment services, providing technical support on strategies related to community health worker management and increasing case management service coverage through the monitoring and evaluation of foci management teams. Additionally, the Associate will help explore the potential introduction and scale up of new promising tools for radical cure of P. vivax that have recently been introduced to the global market. The role requires a high level of coordination within the MoH, PAHO, IDB, and the CHAI team at global, central and subnational levels. The Associate will support the MoH on conducting stakeholder interviews, conducting national coordination workshops, field evaluations, and planning and implementing new projects and strategies.
CHAI places great value on relevant personal qualities: resourcefulness, responsibility, tenacity, independence, energy, and work ethic. We seek a highly committed and adaptable individual with a track record of delivering quality results with limited resources. They should be able to work independently and effectively in a high-pressure, unstructured environment and handle multiple tasks simultaneously whilst mentoring a team to perform consistently. The ideal candidate will also possess cultural sensitivity and demonstrate high emotional intelligence, as they will be working closely with the government and external partners.
The position reports to the Program Manager with technical support from the regional case management technical lead. In-country travel and occasional regional travel is expected on an as-needed basis.


  • Serve as the focal point and knowledge center for MoH and external partners on CHAI’s support on CHW networks, foci management teams, and new tools for vivax radical cure in Panamá
  • Serve as focal point for case management within CHAI Panama through the design, implementation, and supervision of case management interventions
  • Identify systemic bottlenecks in the MoH’s processes and develop novel tools and strategies that can be implemented at the subnational level
  • Lead routine data consolidation and presentation of results on case management service coverage and progress towards elimination targets in sub-national geographies
  • Conduct ministry and external partner stakeholder mapping and interviews to collect information related to coordination between government units for procurement and registration processes
  • Build expertise on vivax radical cure tools and dissemination of evidence through providing technical support to the MoH for the planning and implementation of partner coordination meetings and workshops
  • Lead development of evaluation reports and evidence dissemination presentations and meetings in coordination with ministry and external partners
  • Lead implementation of projects in coordination with the MoH to strengthen case management and radical cure: develop project plans and materials, support coordination of activities, monitor progress, evaluate results, and ensure communication between partners
  • Track CHAI grant position-relevant deliverables and support donor reporting processes
  • Coordinate with CHAI subnational team to simultaneously provide targeted support and relay implementation feedback to central level
  • Represent CHAI in external meetings to provide project updates and technical guidance on safe radical cure activities
  • Support MoH in developing or revising case management training materials, job aids, guidelines and other materials as required for trainings for central and sub-national level staff 
  • Other duties as assigned


  • Bachelor’s degree in public health, public policy, or similar and 2-3 years of work experience in the private or public sector;
  • Written and oral fluency in English and Spanish;
  • Strong analytical skills and problem-solving approach;
  • Ability to build relationships; navigate complex government processes and influence decision-making in a professional and collaborative manner;
  • Proven project management experience;
  • Advanced Excel skills and exceptional communication skills, including the ability to create compelling, logical presentations, using PowerPoint and other tools, and a structured and assured oral and written communication style;
  • Able to travel frequently (25-50%) to remote and difficult to access areas of the country.

  • Masters degree in public health, policy or research;
  • Medical or healthcare experience;
  • Experience in supply chain management including registration and procurement processes;
  • Experience in coordinating projects or operational studies in health sector;
  • Proven experience on strengthening coordination among diverse stakeholders;
  • Knowledge of malaria and/or other major global infectious disease problems;
  • Experience living or working in resource-limited countries and/or Central America.