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Desktop Support Specialist

PrismHR has an exciting opportunity for an IT professional to join our team and serve as an Desktop Support/Enterprise IT Specialist, on the Enterprise IT team.  The Enterprise IT Specialist will report to the Sr. Manager of Enterprise IT and will work with a wide variety of individuals both internal and external to the organization. The ability to maintain structure while also being adaptable and flexible is critical, as the organization will continue to experience acquisitions and growth at a rapid rate. This is a hybrid role, based out of our Rolling Meadows, IL office, with on-site office duties required, frequency to be determined.
  • As an Desktop Support/Enterprise IT Specialist, you will serve as the first point of contact to provide technical support to end users
  • Perform troubleshooting and resolving hardware, software, and network issues.  
  • Perform a variety of basic and advanced help desk support duties.
3-5 years' experience in the following areas:
  • Working in a Corporate IT / Helpdesk environment
  • Focus on Customer Service, with a focus on remote & in-person technical support
  • Assist users in resolving IT related issues using multiple communication channels 
  • Install and configure computer systems and user account permissions
  • Performing diagnostics and making informed decisions on proper resolutions
  • Creating internal Documentation in troubleshooting steps
  • Organization of company owned assets (Asset Tracking / Mobile Device Management)
  • Working in a helpdesk ticketing system (JIRA preferred) 
  • Audio/Visual knowledge – production of webinars and online events
  • High level of communication and response time with teammates and leadership
  • Availability off-hours as needed, and for any planned maintenance
Preferred Qualifications:
  • Windows and Mac OS
  • Microsoft Active Directory
  • Endpoint Detection solutions (Desktop Central)
  • Office 365 / Google Workspace
  • Slack instant messaging
  • Telephony (RingCentral)
  • PC Imaging (MDT)
  • AV equipment (Camera, Mics, etc.)
  • Encryption (Bitlocker/Filevault)
  • Onboarding and Offboarding of users
Availability of Affirmative Action Plan for Review
EPAY Systems, a PrismHR company, is a federal government contractor. As a part of EPAY Systems’ obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.
Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.