Customer Success Systems Engineer, Intern
Hungry, Humble, Honest, with heart!
The Opportunity
This role is fully remote.
The Customer Success Systems Engineer, Intern is an exciting, brand-new role where you’ll have a direct impact on current and future Nutanix products and solutions. This team works on the post-sale side of the transaction- internally and externally with Customer Success and the client to ensure product optimization and identify and potentially areas for upselling.
Through this unique opportunity, you will learn a ton! You will spend your summer learning the ins and outs of our product suite and end your summer with multiple certifications. Within your first 2 weeks, you will get the opportunity to join team and client meetings and get a first-hand snapshot of what the team does.
Customer Success Engineering at Nutanix
As part of this new and dynamic team at Nutanix, you will provide technical support and guidance to our customers. You will focus on ensuring effective adoption of our subscription products and become the subject matter experts to help customers deeply understand a specific Nutanix technology to help move the conversation forward for the account manager and team. We are looking for motivators and go-getters who will improve our processes, our products, and ourselves. Someone who can quickly absorb solutions, has empathy for customers, excellent communication skills, and a drive for continuous improvement.
Your Role
- Act as the subject matter expert on a narrow list of products to assist account managers in adding value to the customer
- Present Nutanix’s solutions value proposition to customers and partners remotely using WebEx or Zoom
- Build long-term business relationships and become a trusted advisor within each account to identify new opportunities and sell Nutanix Solutions
- Receive formalized industry-specific training and certifications in addition to informal coaching and mentoring
- Participate in Customer Workshops
What You’ll Bring
- Pursuing a Bachelor’s degree or Advanced degree from an accredited college/university in Computer Science, Information Technology, or similar major
- You are enthusiastic about technology and are able to speak to current and future trends.
- Ability to work with a wide variety of people and to collaborate with geographically distributed teams, effectively communicating everything from data points, technical product details, to delivering critical feedback.
- You come with a customer-first mindset: You're passionate about delivering a high-quality support experience and providing customers with the products they need to succeed. You are focused on value-added interaction with our customers toward ensuring effective adoption of our subscription products.
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future.
About the Opportunity
What the Team Says
- “This internship allowed me to use my technical skills and my interpersonal skills as well” – Brennley W.
- “It was nice to get broad knowledge of the company and getting to know other people” – Logan G.
How We Work
This internship is fully virtual. You will stay connected to your manager, mentor and peers through regular meetings and daily Slack chats. Learn more about Nutanix, or take an in-depth look into our platform architecture with the Nutanix Bible!
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We're an Equal Opportunity Employer
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.
We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.