Direct Care Worker/ Guests Support Specialist
Job Description
The Mission of the Homeless Services Bureau is to improve the quality of life of Boston's homelessness citizens by providing emergency shelter, social services, and housing searching services. We strive to affirm the dignity and human rights of each and every person that we serve. Homeless Services partners with governmental agencies, private homeless services providers, and homeless advocates to seek solutions to end homelessness. The Homeless Services Bureau is committed to helping individuals with any challenges that may have led to homelessness. We offer a broad range of services and over 600 beds in the City of Boston. We recognize that each homeless individual has his or her own story.
The mission of the BPHC is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of racism, poverty, violence, and other systems of oppression. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of antiracism and advance racial equity and justice through each of our bureaus, programs, and offices.
Duties
- Serve as part of the service and operation team.
- Meeting individuals "where they are at" and providing non-judgmental, non-coercive services, and resources to individuals.
- Provide a safe and supportive environment for those experiencing homelessness.
- Ensure overall safety of clients and environment.
- Develop positive professional relationships with clients to facilitate care.
- Performs rounds throughout the shelter as needed.
- Searches guests for contraband upon arrival in shelter.
- Intervenes to de-escalate conflict situations, anticipating potential conflict situations and intervening prior to crisis.
- Conducts formal and informal assessment to assess needs and make appropriate referrals to internal and external programs.
- Develops positive professional relationships with guests to facilitate care.
- Works collaboratively with other HSB and BPHC programs and departments
- Maintains professional relationships and conduct with all internal and external partners
- Maintains stable environment by ensuring resident compliance with program rules and policies
- Collect and enter data into ETO or other HMIS.
- Demonstrates knowledge of trauma informed care.
- Maintain confidentiality and standards of ethical practice
- Assists in overseeing and facilitation of support group meetings, NA/AA meetings, life skills and other training for guests.
- Distribute harm reduction materials and supplies according to HSB policy.
- Monitors and serves meals, coordinates food and other supplies, and supervises and assist with clean up after meals if needed.
- Monitors and distributes linen and clothing supplies for guests.
- Attends required meetings and training sessions.
- Provides phone coverage as necessary.
- Transports clients via program van.
- Performs other duties as required.
Minimum Qualifications
- Associate of Science Degree OR High School Diploma / GED and 1 year of related experience.
- Experience working with those experiencing mental health or substance use disorders preferred.
- Experience working with diverse ethnic, racial, and low-income populations required.
- Homeless Services is a 24-hour operation providing essential services: punctuality, professionalism and respect for guests and staff are expected.
- Able to follow directions and work harmoniously with staff and guests.
- Computer literacy preferred.
- Strong written and verbal skills required.
- Bi-Lingual/Spanish, Portuguese, Haitian Creole, or Cape Verdean Creole speaking preferred
- Valid MA driver's license and good driving record required.
Additional Information
City of Boston Residency Required, A Criminal Offenders Records Information request must be completed for this position. However, a record is not an automatic bar to employment but is reviewed in relation to the job applied for., This position requires direct client/patient contact and as a result of such direct contact, certain immunizations will be recommended and/or required prior to commencement of employment duties., Any position that requires an advanced degree will be subject to education verification, This is a grant funded position, The Boston Public Health Commission is an EEO Employer and all applicants meeting the minimum requirements are eligible to apply.
Union Status
Union
Grade
HR
Pay Range
$709.72/Weekly
Shift
35 hours per week, Days to be determined, 3 shifts available: 7AM to 3PM; 3PM to 11PM; 11PM to 7A