Campus Graduate 2023 Global Merchant & Network Services Product Management Summer Internship
Global Merchant & Network Services (GMNS) brings together American Express' Merchant-and Network-related businesses including Global Merchant Services, Global Network Services, and Strategic Partnerships. Global Merchant Services is responsible for maintaining the relationships with the millions of Merchants, Global, National and Regional, that accept American Express, as well as through our third party acquirers and aggregator partners. Our goal is to be an indispensable payments partner to our Merchants: simultaneously delivering differentiated products and services and driving revenue growth for both Merchants and American Express.
Role Specific Info
The Product Manager internship at American Express is an exciting opportunity to drive the vision, strategy, and development for our groundbreaking digital products and applications. The ideal candidate is a critical thinker and a problem solver who can balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers. The Product Manager role requires you to collaborate with multiple collaborators across the organization to lead the end-to-end lifecycle of a product or application. This is an extraordinary opportunity to stay on the cutting edge of innovative and pioneering digital solutions and directly supply to the success of American Express.
What type of work can you expect?
- Define the product vision and strategy, go to market and distribution plans, and product value proposition.
- Conduct market research, supervise industry trends, and evaluate the competitive landscape to develop insights and find opportunities to improve product strategies and roadmaps.
- Define capabilities for new payment products, capabilities, and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value.
- Collect and synthesize product KPIs, conduct data analytics, and develop robust cases to drive useful insights and steer the product strategy.
- Design and lead test & learn pilots, and leverage findings to refine the product roadmap.
- Own, maintain, and prioritize the product roadmap including new capabilities, features, enhanced services, expanded markets, product integrations, updates to specifications, decommission of products, etc.
- Partner with Delivery and Technology teams to groom, prioritize, and complete the product backlog in an agile environment.
- Support the development of new and emerging products, services, features and/or technology applications and platforms, including writing user stories, defining personas, writing features, etc.
- Engage with internal business partners (e.g., Technology, Data Analytics, other Product groups, etc.) to understand customer needs and difficulties, flesh out use case details, collaborate on new product concepts, and co-develop solutions.
- Lead projects from concept through execution by collaborating with the vital teams to craft a rich and engaging customer experience.
Skills/Experience
- Relevant experience: 3-5 years minimum experience in Strategy, Product Management, Product Development, and/or Management Consulting.
- Passion for payments and innovation: Passion for emerging payments, fintechs, and the evolving payments landscape. Knowledge of payments industry and innovative technologies a plus.
- Critical thinking: Ability to synthesize and translate market and industry trends into opportunities for AXP to drive digital spend and further enhance our customer offering.
- Problem solving: Strong analytical and problem solving skills with the ability to distill down sophisticated concepts or problems.
- Project management experience: Outstanding organizational skills with the ability to autonomously manage several initiatives at once and get results in a fast paced, multi-partner environment with constant change.
- Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership.
- Ambitious spirit: Proactive self-starter with a demonstrated track record for navigating complex and highly-matrixed organizations in order to implement and deliver results.
- Collaborative teammate: Ability to collaborate with internal team members and effectively operate in ambiguity, white space, and quickly-evolving priorities.
- Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
Requirements/Qualifications
- Currently enrolled in a full-time Master’s or Graduate degree program.
- Students must have a graduation date between December 2023 and June 2024.
- Experience in the payments industry is a plus.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our outstanding in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.