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Human Resources Generalist

Human Resources Generalist, Managed Organizations (Chicago, IL | Durham, NC | Washington, DC)
 
The HR Generalist is a member of a growing team of HR consultants at Arabella Advisors who provides expertise-based services to a suite of non-profit organizations with whom Arabella works, primarily the New Venture Fund. In this role, you will execute core operational HR process administration and address a high volume of HR inquiries for Arabella's nonprofit clients. This is a full-time position.
 
Essential Responsibilities:

  • Case Management (25%)
  • System administrator for case logging system
  • Monitor case and data systems for job assignment, escalation, accountability to client service standards and timeliness, and to inform team deployment decisions
  • Internal Systems Support (25%)
  • Manage overall HR success metric tracking, including maintenance of the quarterly dashboard
  • Partners with senior leadership in developing and supporting HR’s objectives, outputs and standards. Special projects related to these objectives as assigned.
  • Partner with the senior leadership in developing and supporting HR’s outputs and standards.
  • Proactively suggest process and systems improvements to senior team members.
  • Client Service (50%)
  • Provides exceptional daily service to client staff, communicating quickly, effectively and efficiently.
  • Provide expert client response to MNPO staff and internal stakeholders as defined by client service standards and case management protocols, and team backup plans
  • Act as dedicated HR account manager for complex clients, liaising with client contacts and internal account managers.
  • Maintain and deploy working knowledge of relevant policies, procedures, and benefit plans.
 
To Be Successful in This Role, You’ll Need:

  • 2-3 years of customer service experience, and exposure to human resources a plus.
  • Excellent analytic and problem-solving skills with the ability to take a thoughtful approach to addressing challenges
  • Highly entrepreneurial and resourceful. Willing to learn and the lead the way on new technological platforms and modes of operating
  • Eagerness to drive continuous process improvement
  • Deeply inclined towards metrics and data-driven decision-making and accountability
  • Experience with Salesforce and its reporting/dashboarding functionality.
  • Strong Microsoft Excel, SharePoint and PowerPoint capabilities desired, and exposure to data administration and data visualization a plus.
  • Experience in professional services environment, PEO or similar highly desired. Strong client service and interpersonal skills such as tact and diplomacy
  • Outstanding organization and prioritization skills - ability to manage multiple demands, projects and deadlines in a fast-paced environment.
  • Exceptional communication skills, both written and verbal, with a strong customer service mentality and high degree of integrity, accountability, and emotional intelligence
  • Experience in rapid growth environment preferred
  • Optimism and adaptability
  • Experience in a progressive, mission-driven, and entrepreneurial environment
  • Passion for philanthropy, nonprofits, or foundation operation
                               
Our Core Competencies:

  • Ability to provide excellent service, including the ability to efficiently and independently address routine service matters, to suggest effective client-centered solutions when elevating challenges or concerns, and to understand how the team can operate to maintain high-quality service. 
  • The ability to complete complex tasks, to use a work plan to undertake projects, and to understand how those projects impact the client, team, and/or firm’s objectives 
  • The ability to understand stakeholders’ perspectives and circumstances, and to build and manage strong relationships that reflect that understanding.  
  • The ability to communicate clearly, concisely, and professionally, including the ability to adapt style, tone, and content to various audiences; to make technical information accessible to broader audiences; and to collaborate with others to produce strong written deliverables 
  • The ability to work cooperatively and inclusively with others to achieve shared goals, including knowing when and how to compromise, being willing to proactively help colleagues, and sharing knowledge in various mediums 
  • An enthusiasm for taking on stretch and development opportunities, including the ability to accept feedback and use it to improve performance 
  • The ability to take ownership and be creative and solutions-oriented when encountering challenges that don’t have obvious answers, including knowing when to elevate challenges along with possible solutions  
  • Demonstrate the ability to bring an understanding of how privilege and marginalization affect their interactions and work with others 
 
About Arabella Advisors
Arabella Advisors helps foundations, philanthropists and investors who are serious about impact achieve the greatest good with their resources. We work on issues ranging from the social and economic advancement of women and girls, and conservation of our climate and planet, to reducing poverty and inequity in the United States and around the world. Our staff members are mission-driven and action-oriented, and have a unique combination of experience in philanthropy, business, nonprofits, government, finance, law, and other fields. We combine creative, strategic thinking with knowledge and networks developed through decades of hands-on experience. The fastest-growing philanthropic advisory firm in the nation, Arabella is also a certified B Corporation. 
 
About Arabella’s Managed Organizations Team
Arabella Advisors provides operations and management support to multiple nonprofit organizations, including the New Venture Fund, the Windward Fund, and the Hopewell Fund—all 501(c)(3) public charities—and the Sixteen Thirty Fund, a 501(c)(4). These managed organizations house new and innovative public interest projects and nonprofits, as well as coordinate collaborative initiatives between donors and administer grants programs. This type of structure is commonly referred to as fiscal sponsorship, and candidates are highly encouraged to research fiscal sponsorship prior to a first interview. The managed organizations provide support to a diverse range of projects, including many focused on conservation, global health and civic engagement.
 
Our Commitment to Diversity, Equity, and Inclusion (DEI)
Advancing DEI within our firm and in our work with partners is critical to our mission. To be effective partners to philanthropists, nonprofits, and communities impacted by philanthropic dollars, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging, and a nuanced understanding of the racial, ethnic, gender identity, sexual orientation, disability status, and other disparities that undergird the issues we engage in and the interactions we have with one another. For us, equity means that our staff members, our clients, and the people they serve can experience the same level of success, no matter their starting place. We expect all our employees to share this commitment, and always seek ways to improve how well we live these values. Click here to learn more about DEI at Arabella and read our official DEI statement.
 
Total Rewards (compensation and benefits)
This is a full-time position. We offer a competitive and holistic total rewards package that includes salary, bonus, and benefits. Our base salaries are based on a blend of similar sized organizations from different sectors, including nonprofits, foundations, and professional service firms. They are also based on local market rates and differentiated by geography.
 
All full-time staff are eligible for our generous benefits package on their first day of employment:

  • Health insurance- On average Arabella pays 86% of the medical premium, 80% of the dental premium, and 100% of the vision premium
  • Paid time off- 16 days’ vacation, 10 personal days, 11 company holidays (7 federal and 4 more from a list of inclusive cultural and religious holidays and your birthday), 20 hours’ volunteer leave, 8 weeks’ parental leave
  • 401(k) retirement plan- We offer a 4% employer match on a dollar-per-dollar basis, and there is no waiting or vesting period; all funds contributed by you and Arabella are yours to keep on day 1
  • Reimbursements for your personal cell phone plan and fitness
  • Pre-tax withholding for transportation and parking
  • Bonus incentive opportunities
  • Access to professional development opportunities
 
Working with Us
While this position must be based in Chicago, IL, Durham, NC, or Washington, D.C., Please note that all Arabella Advisors’ offices have reopened, and we work in a hybrid environment.  
 
 We reopened our offices in Summer of 2022 and work with a hybrid workplace strategy to ensure continued flexibility for our staff, while deepening our strong culture rooted in collaboration and in-person interactions between colleagues. We expect that after their initial onboarding, all Arabellans will have the choice of two hybrid schedules. Our hybrid schedule options include Flex, with 1-2 days per week in the office, or Office-based, with 3+ days per week in the office (or more if preferred) and the remaining days working at home/remotely. We will make reasonable accommodations under the guidelines of the Americans With Disabilities Act. 
 
To center the safety and well-being of its employees, Arabella Advisors requires that any employee who is required to conduct in-person activities for their job must be fully vaccinated against COVID-19 within four weeks of their start date. This position may require candidates to be fully vaccinated against COVID-19. Accommodations may be sought and approved in accordance with the law. 
 
We are committed to having a passion-driven, inclusive, transparent, collaborative, healthy, and fun culture. We invite you to visit our careers page to learn more. 
 
 
How to Apply
Submit a resume and a one-page cover letter online. The cover letter should address why you’re excited to work at Arabella and why you’re qualified for this specific job.
 
Arabella Advisors is an Equal Opportunity Employer committed to racial equity. If we can make the application process easier through accommodation in the recruitment process, please let us know.
 
We encourage you to read (or listen to) our DEI statement prior to applying. We make a particular effort to recruit people of color and members of marginalized groups to apply for open positions. Once you have applied, we welcome your feedback on how you have experienced our values around DEI in the recruitment process.
 
While Arabella is open to individuals from various locations applying to join our team, please note that we generally are unable to pay for relocation expenses, and all applicants must already be legally eligible to work in the United States at the time of application to be considered for this position.
 
We will review applications as they are received and look forward to hearing from you.