Managed Services Engineer
The Company
Every day, NuHarbor Security improves the cybersecurity of our clients. Our managed security services are always watching over them, ensuring their systems are configured correctly and alerting them when real security events occur, while our penetration testing and information assurance teams provide security insight and recommendations to improve protections and shared response activities. We’re growing quickly because our clients, and the general market, are looking for more comprehensive assistance with their security strategy than product vendors or traditional service providers can offer.
The Role
The MS Operational engineer I role serves as a junior-level technical engineer within the NuHarbor Managed Services Operational team. The engineer I reports to the MS Operational Engineering Team Lead and is responsible for ensuring that existing MS client environments are maintained and developed according to standard and in alignment with client and NuHarbor expectations.
What you’ll do
· Lives by the NuHarbor corporate values:
o Protect our house.
o Help clients win.
o Always improve.
· Responsible for supporting operations of onboarded Managed Services Clients.
· Maintains industry and vendor certifications required to support the Managed Services catalog.
· Supports the Managed Services Onboarding Engineering and analyst teams as needed.
· Performs engineering tasks required to sustain existing Managed Services clients.
· Performs daily health checks on Splunk deployments.
· Other duties and responsibilities as assigned by Engineering Leadership.
· Develop Splunk searches, reports, alerts, and dashboards.
· Troubleshoot Splunk and architecture configurations.
· Regularly meet with clients to drive forward engineering objectives.
What you’ll bring
- Passion for security and customer service.
- Excellent written and verbal communication skills.
- The ability to make complex subjects understandable.
- A knack for building relationships and connecting with people.
- The drive to be successful and perform well in all aspects of your operational and strategic work.
- The flexibility to work over several projects and balance your workload.
- Well-rounded personal management skills
- Optimism. You believe in the power of creativity, technology, and talent to create brighter futures or our people, our clients, and our communities.
- Open-mindedness. We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views.
- A passion for learning. One of our values is to Always Improve. Continuous learning is key to success at NuHarbor.
Your experience should include
· Strong Linux and Windows proficiency
o Able to navigate the CLI
o Able to perform troubleshooting through the CLI
o Able to operate in Vim(Vi)
· Strong understanding of basic security concepts and controls and how they relate to IT networks.
· Strong understanding of networking concepts and troubleshooting interconnected systems.
Your foundation:
· Bachelor’s Degree preferred.
- 1 or more years in the Information Technology field
- Relevant certifications
The Rewards
What you can expect:
· The engagement and support of company leadership who recognize the challenge of marketing a complex cybersecurity service in a chaotic market
· An organization that recognizes and rewards employee commitment and contribution to our customers’ satisfaction and success
· Growth in your career and capabilities as you help to chart a path to improving customer interactivity and service adoption
· A collaborative and driven working environment in a rapidly growing company and market
· A fun and social working environment where you are encouraged to be your true self
You can also expect competitive salary and benefits, including paid time to give back in your community and generous PTO.
We are purpose driven. We, as an organization, above anything else protect the house first and then help our customers win. If this sounds like the kind of organization you’d like to be a part of, we hope to talk soon.
AAP/EEO Statement
The Equal Employment Opportunity Policy of NuHarbor Security is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. NuHarbor Security hires and promotes individuals solely based on their qualifications for the job to be filled.
NuHarbor Security believes that employees should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere.
COVID-19 Statement
Vaccination is a vital tool to reduce the presence and severity of COVID-19 cases in the workplace, in communities, and in the nation as a whole. NuHarbor Security has policy on mandatory vaccination to safeguard the health of our employees from the hazard of COVID-19, effective January 3, 2022. This policy prioritizes our first value, Protect the House, by ensuring the safety of our co-workers, their families, our customers, and visitors. This policy complies with OSHA’s Emergency Temporary Standard on Vaccination and Testing (29 CFR 1910.501).