Disaster Recovery Specialist (Bilingual) - Remote
Open & closing dates
- 09/28/2022 to 10/12/2022
Salary
- $44,740 - $71,146 per year
- The salary range above reflects the employee's base salary. Locality pay will be added based on the employee's residence location.
Pay scale & grade
- GS 7 - 9
Location
- Many vacancies in the following location:
- Anywhere in the U.S. (remote job)
Duties
As a Disaster Recovery Specialist (Bilingual) at the GS-1101-7 or 9, some of your typical work assignments may include:
- Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
- Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.
- Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.
- Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
- Accepting borrower payments using online payment processing tools.
- Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.
Hours of work vary to support Customer Service Center hours of operation, which is generally open from 8:00am until 9:00pm EST, with potentially later hours during substantial disaster activity. Therefore, employees may be assigned shift work and shifts may change with little or no advanced notice.
By applying for this position with SBA's Office of Capital Access, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.
Requirements
Conditions of Employment
- You must be able to obtain and maintain a Government travel credit card. Favorable background investigation and credit check are required. Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to fourteen hours a day).Credit Score must be at least 500.U.S. citizenship is required. This position is not included in a bargaining unit.
Qualifications
APPLICANT MUST BE FLUENT IN SPANISH
Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.
You must meet all qualification requirements by the closing date of this announcement.
You may qualify based on experience, education or a combination of both.
Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for ALL periods of employment or that experience will not be credited towards meeting the specialized experience requirement.
GS-07: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-05 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
- Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
- Communicating effectively both orally and in writing with various internal and/or external customers to accomplish program objectives and goals; AND
- Researching and responding to customer inquiries using analytical abilities and problem solving skills.
IN ADDITION TO THE SPECIALIZED EXPERIENCE STATED ABOVE FOR EACH GRADE LEVEL, APPLICANTS MUST SHOW PROFICIENCY WITH MICROSOFT OFFICE PROGRAMS, INCLUDING WORD. (YOU MUST INDICATE PROFICIENCY WITH MICROSOFT OFFICE WORD IN RESUME IN ORDER TO RECEIVE CONSIDERATION FOR THIS VACANCY.)
Education
If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.
GS-07: Must have completed at least one year of graduate level education from an accredited college or university in a field of study directly related to this position.
GS-09: Must have a master's or equivalent graduate degree in a related field or 2 full years of related progressively higher level graduate education leading to such a degree.
OR
A combination of experience and education as indicated above.
Additional information
If you work or are expected to work at least 90 consecutive days and 130 hours per month, you will become eligible for health insurance benefits only.
Agency contact information
Torin Boggs
Phone
Address
Customer Service Center - CSC
130 South Elmwood Ave.
Buffalo, NY 14202