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Independent Living – Long-Term Support and Services Coordinator (IL LTSS)

The Center for Living & Working is currently seeking candidates for our Independent Living – Long-Term Support and Services Coordinator (IL LTSS) position. The person in this position is responsible for:
  • Acting as an independent resource to dually eligible individuals (Medicaid and Medicare) between the ages of 21-64 enrolled in a One Care Organization.
  • Assisting with the coordination of Enrollees’ long-term supports and services (LTSS) needs.
  • Acting as an independent facilitator and liaison between Enrollees, the One Care Organizations, and service providers.
  • Advocating for and with Enrollees regarding his/her LTSS needs.
  • Educating Enrollees and his/her Interdisciplinary Care Team on LTSS.
  • Arranging and coordinating the provision of community LTSS.
  • Monitoring the provision and outcomes of LTSS including consumer determination of satisfaction with LTSS.
  • Providing face-to-face IL-LTSS Coordination when Enrollees or Plan requests a face-face visit with IL-LTSS Coordinator.
  • Fully participating in the initial assessment and development of a care plan to ensure that all relevant aspects of consumers care are addressed in a fully integrated manner and on an ongoing basis.
  • Recording and collecting service authorizations for service provision and billing.
  • Other duties as assigned.
Essential Functions:
  • Frequent communication (orally and/or in writing) with consumers, staff, medical providers, state agencies, business partners/vendors and other third parties.
  • Understand the requirements of the One Care Program and other community services and to be able to assess, educate, direct and refer the consumer/guardian regarding the scope and responsibilities of the programs.
  • Travel within service area and beyond as needed.
  • Accurately enter information into database.
  • Use office machinery, including calculators.
  • Maintain strict confidentiality.
  • Participate in creating and maintaining an individualized care plan.
  • Bachelor’s Degree in related field such as social work or human services.
  • 5 years of relevant experience may be substituted for educational requirements
  • Minimum of 2-4 years of experience in human services.
  • Working with people with disabilities, behavioral health needs or elders in need of LTSS
  • Teaching Independent Living skills and providing advocacy while promoting self-empowerment
  • Completion of person-centered planning and person-centered direction training.
  • Knowledge of the home and community-based service system and how to access and arrange for services.
  • Conducting LTSS needs assessments and monitoring LTSS delivery
  • Cultural competency and the ability to provide informed advocacy
  • Ability to write an individualized care plan and communicate effectively both verbally and in writing across complicated service and support systems
Possess the ability to:
  • Work independently and as a team member
  • Work effectively with individuals with diverse disabilities and cultures
  • Prioritize and meet deadlines
  • Problem solve
  • Provide guidance and leadership
  • Take direction and understand consequences of action
Familiarity with:
  • Independent Living issues and philosophy.
  • Community resources and local service system for persons with disabilities and how to arrange for services.
  • MassHealth, state agencies and provider service system available to serve individuals with disabilities/ (older persons).
  • Excel, Microsoft Office, data base management
Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Remain in a stationary position for extended periods of time.
  • Must be able to lift up to 15 pounds at times. 
Job Type:
  • Full Time
  • Hybrid-remote. Must be present in the office at least 1 day per week.
Benefits offered:
  • Medical Insurance – Blue Cross Blue Shield
  • Dental Insurance – Delta Dental
  • Life Insurance
  • Paid Family & Medical Leave (Massachusetts PFML)
  • Long Term Disability (LTD)
  • 403(b) Retirement with employer matching contribution
  • 13 Paid Holidays
  • Vacation
  • Sick Time
  • Paid Parking
  • Mileage Reimbursement
  • Training Opportunities
  • Tuition Remission
  • Retention Bonuses
Pay: $ 19.10 per hour