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IT Trainer/Techncial Writer

IT Trainer/Technical Writer provide needs analysis, design and deliver training programs to end users utilizing both formal and informal delivery including by not limited to – video, phone, email, remote assistance, face-to-face.
Job Responsibilities:
·        Provide technical writing and video production for instructional materials provided to students, faculty, staff. Provide web content for IT Portal, IT Services website and LLCC ITS YouTube Channel.
·        Perform needs analysis for training and documentation for end users using IT and college driven technology.
·        Provide formal and informal training to end users.
·        Backup the HelpDesk and serve as tier 2 support in daily operations, as needed, due to high volume of service requests or absence.
·        Attend formal technical and non-technical training.
·        Administer ticket system queue for form replacement and creation/maintenance of Knowledge Base articles.
Required Qualifications:
·        Associate degree in microcomputer related field and/or commensurate experience
  • Two years of technical training and documentation experience
Physical Requirements:
·        Stand for long periods of time
·        Walk up to 1 mile
As a staff member at LLCC, you can look forward to 22 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. LLCC is a positive, team-oriented environment supportive of staff development. Come join our IT team and experience success at LLCC! View all the benefits our employees have on our website.
Employment is contingent upon the successful completion of a criminal background check, drug-screen, physical, and functional capacity exam. The salary range for this position is $46,966- $75,556. The person hired into this position will be placed within this range based on education, training, experience, and skills. Starting salary is likely to be between $46,966 and $68,408, with an excellent benefit package. The full position description, qualifications and application can be accessed at position will be open until filled; however, for guaranteed consideration, applications must be received on or before October 31, 2022.