Member and Visitor Services Coordinator
Member and Visitor Services Coordinator
The Member and Visitor Services Coordinator will maintain a well-ordered and positive member/visitor experience by serving as the first point of contact for members, guests, and visitors.
As a front-line representative of the Athenæum, the person in this role will conduct themselves in a consistently pleasant and approachable manner. The coordinator will be a flexible, creative thinker and problem-solver, comfortable both with fielding inquiries and initiating member contact proactively. They will appreciate American history, literature, and/or art and will learn and share information about the Athenæum’s history, building, and collections. The Member and Visitor Services Coordinator will report to Emily Schuman Membership Manager.
RESPONSIBILITIES
- Serves as front-line membership outreach and service coordinator, promoting and providing excellent membership services
- Sells/renews memberships and answers questions about membership benefits; calls and emails members proactively to discuss membership renewals and other matters
- Communicates accurate information about Athenæum programs and events to members, guests, visitors, and the general public
- Welcomes visitors and members upon arrival, scans membership cards, ensures that visitors sign the guest book
- Collects admission and other payments
- Processes new and renewed memberships in Salesforce, handles member mailings and card needs
- Answers and transfers inbound phone calls on the main telephone line
- Assists with registrations for tours and events as needed in conjunction with the Education and Events Departments
- Reports attendance and visitor statistics
- Manages and sells Boston Athenæum gift shop merchandise
- Assists other staff members and volunteers in managing first-floor logistics
- Collaborates with other departments to advance the library’s mission
- Performs all other duties as assigned
QUALIFICATIONS & REQUIREMENTS
- One or more years’ experience in a position with relevant experience
- Ability to energetically assess and anticipate needs and be a flexible problem solver while maintaining a positive demeanor
- Excellent communication, organizational, and multi-tasking skills
- Ability to work both independently and in collaboration with others in a highly professional manner
- Strong customer-service and interpersonal skills
- Ability to work evenings and Saturdays
- Proficiency with Google Workspace; comfortable with learning new technology
- Experience with Square or other point-of-sale system preferred
- Experience with a constituent records management database such as Salesforce preferred
- Commitment to fostering a workplace culture of teamwork, diversity, and inclusion
- Submit to and pass background check, including criminal history, personal references, employment verifications and Registry of Motor Vehicles (if applicable)
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.
TO APPLY: Please submit a cover letter and resume using the following link:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c2172f4-dddf-44f5-9300-133cc1de3cd2&ccId=19000101_000001&lang=en_US
The Boston Athenæum is an equal opportunity employer. We encourage individuals of diverse backgrounds to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact the Director of Business Operations & Augusta Thomas Director of Finance, Christopher Boudrot, at 617-720-7642 or boudrot@bostonathenaeum.org.
ABOUT THE BOSTON ATHENAEUM
Founded in 1807, the Boston Athenæum is located at 10½ Beacon Street on Beacon Hill. A distinguished membership library and cultural institution with a long history at the center of intellectual life in Boston, the Athenæum hosts events year round and supports a dynamic exhibition program. It is welcoming to all, a place that nurtures a sense of wonder and delight in sharing the joy of physical books, maps, prints, and other works of art, and a place that fosters community and civil discourse as members and visitors connect and converse.
The Athenæum’s collections are housed within a National Historic Landmark that is widely regarded as one of the most beautiful libraries in the world. The reading rooms—including the barrel-vaulted fifth floor—have served as a haven and inspiration to countless writers and researchers. The library maintains over 600,000 volumes with strengths in history, biography, and literature, as well as fine and decorative arts. Notable holdings include primary materials on the American Civil War; the largest portion of President George Washington's library; a first edition of Audubon's The Birds of America; a 1799 set of Goya's Los caprichos; one of the most extensive collections of contemporary artists' books in the United States; and numerous artworks, including portraits of notable Americans such as Hannah Adams, John Marshall, and Alexander Hamilton, and by artists such as Gilbert Stuart, John Singer Sargent, Allan Rohan Crite, and Polly Thayer Starr. Membership is open to all, and visitors are warmly welcomed.