Manager, Meeting Management Systems - Meetings & Travel Department
Position Summary:
Position will work with senior leaders to develop and maintain the event management and virtual meeting platform technology products for the Association. The position will be responsible for defining system requirements; communicating with Information Technology, Meeting Planners, and Marketing teams; collecting and analyzing data; develop user training; oversee quality control and standards; work with users to ensure successful integration of meetings with the Associations CMS (Personify).
Primary Responsibilities:
- Primary point of contact for all questions related to the Association’s In-Person/Virtual/Hybrid meetings systems.
- Manage relationships with key stakeholders both internal and external as it relates to the Association Meetings systems.
- Provide instruction, guidance, and training for entity planners regarding the set-up, operation, registration, reporting, and analytics of the Associations meeting management systems.
- Assist with meeting systems integration with the Association’s CMS (Personify) and MCLE system.
- Regularly provide updates and training, as needed, about changes and improvements of the systems to entity planners, user groups, and key stakeholders.
- Oversee quality control to ensure the Association’s standards are followed for event websites
- Deliver a customer service approach to assessing and interpreting entity needs and requirements which can include solutions to non-standard or difficult requests/issues.
- Produce best practices for entity planners.
- Research new meetings systems and continue to work with current vendors to enhance/upgrade the Associations systems.
Required Qualifications:
- Event Management (e.g. Cvent, Bizzabo, Hopin) and/or Mobile App platform experience.
- Constituent/Content Management System (CMS) experience; Personify and Adobe AEM experience.
- Tech savvy with a strong aptitude for learning new systems/tools.
- Ability to work in a team environment.
- Highly organized, results oriented, attention to detail, and a solid work ethic.
- Ability to work as self-directed in a less structured environment.
Preferred Qualifications:
- Cvent Certification
- Virtual Meeting platform (e.g. RD Mobile, Open Water, Convene) experience
- Website building (e.g. WordPress) and/or HTML experience
- Advanced written and verbal communication skills
- Strong customer service skills with a team mentality and positive attitude