Student Success Advisor

The Student Success Advisor oversees a student caseload to provide academic guidance and holistic student support. The position is responsible for providing necessary supports and referrals to students to support enrollment, retention, and completion.

This position's work schedule is currently Monday through Thursday 10:30am to 7:00pm and Friday 8:00am to 4:30pm.

•Serves as the student’s main point of contact and assists all students in curating a customized academic pathway that meets their academic and career goals

•Provides personalized holistic support by assessing students’ strengths and weaknesses in academic, career, and personal development and identifying factors actions to enhance academic progress 

•Provides students with tools to overcome academic and personal obstacles; assists students in examining alternate pathways based on changing goals, academic progress or personal situations

•Provides students with referral(s) to necessary resources and support services

•Utilizes technology to employ caseload management approach to assigned students by developing a systematic, intentional and intrusive communication strategies with assigned students

•Manages and analyzes caseload data to support student goal attainment, monitor academic progress; generates written reports regarding their caseload progress as requested

•Assists students with academic planning and developing balanced schedules; ensures students are adhering to their academic plans

•Leads proactive outreach campaigns focusing on equitable interventions for students; contacts withdrawing students to improve retention and help inform development of retention plans

•Trains students to utilize College technology needed to support their academic success and attain academic self-sufficiency in College transactions

•Assists students with career exploration to articulate academic and career goals

•Facilitates early alert interventions in collaboration with Academic Affairs to support students and helps identify creative solutions to enhance students’ overall educational experience; such as study skills, tutoring support, mental health support, and accessing resources within and outside the College

•Coordinates and facilitates financial literacy and student success workshops

•Master’s degree in psychology, counseling, social work, higher education, student personnel or other discipline deemed relevant by the college and 1 (one) year of related experience in a higher education or similar setting; or Bachelor’s degree and three (3) years of related experience 

•MDC Advisor training and Coaching certification must be successfully completed within the first 90 days of employment

•All degrees must be from a regionally accredited institution

•Knowledge and understanding of College organization, goals and objectives, policies and procedures and programs

•Possess strong interpersonal and communication skills in order to work with a wide range of constituents in a diverse community

•Knowledge and understanding of academic programs, student and family supports, academic advising, career development practices and principles, and financial aid regulations 

•Demonstrated proficiency of Microsoft office software, student information systems, caseload management software and other office productivity software needed to effectively complete job duties 

•Ability to effectively present information in individual and group settings via face-to-face and remote environments 

•Knowledge of federal, state, and college EEO/AA/Diversity laws, guidelines and procedures 

•Ability to understand data and make evidenced based recommendations based on relevant data

•Ability to maintain confidentiality of records and information 

•Ability to travel between campuses, between buildings and to off-campus sites