Contractor Care Representative - Woburn, MA

Job Summary: 

The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns or issues. The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests.

· Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractor on satisfaction of the assignment and applicability of job match.

· Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL’s practice.

· Maintain thorough documentation on contract employees in applicant tracking system.

· Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirement / opening.

· Generate referrals

· Act as a liaison between candidate and FSG, CCR assists recruiters with the completion of contractor onboarding, as needed