Dispatcher (Seasonal)
Transportation Telecommunications Specialist 1 – Dispatcher (Seasonal)
Oregon Department of Transportation
Delivery & Operations Division – Region 3
Transportation Operation Center
Central Point
The role:
Join our team in Central Point! As a seasonal dispatcher, you will monitor the operation of the transportation system, respond to incidents impacting the system and coordinate transportation related communications and services among internal and external customers. If you have excellent decision making abilities and communication skills, then apply today!
This is a seasonal position that is expected to last approximately 6 months from date of hire. Seasonal positions are regular status, benefits eligible positions, which occur, terminate and recur periodically or regularly.
We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments, visit our Social Equity website.
A day in the life:
- Monitor transportation system conditions and provide information on operational impacts including damage to highway features, facilities and employee safety.
- Monitor roadway and weather conditions.
- Input damage reports and notify maintenance crews about needed repairs.
- Input or review construction project updates in traveler information systems and notify construction crews of incidents within work zones.
- Implement detour routes including dispatching of staff and equipment.
- Periodically monitor and test device status to ensure availability for use when needed.
- Work in an area with moderate noise levels caused by equipment and radio transmissions.
- Restricted to workstations for long periods, sometimes in a close working area.
- Continual and consistent alertness and attention to monitoring a variety of technical equipment including multiline phone system and multichannel radio system.
- Answer multiple phone and radio inquiries that are frequently occurring simultaneously.
- Handle multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public often under confusing, emotional or crisis conditions.
- May be required to work extended hours including all hours of the day and night and holidays due to emergencies or increased temporary workload.
- Will be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.
- Must be able to pass an initial and maintain annual CJIS/OSP background checks for LEDS operation.
- To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
What’s in it for you:
- Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Click here to learn about working at the Oregon Department of Transportation.
- Live, work and play in Central Point, Oregon!
What we need:
Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action. One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.
Special requirements:
- If the successful candidate, you must become LEDS certified and maintain current certification within 90 days of hire.
- You must be able to type 4500 keystrokes per hour (KPH). If selected to interview, you will be required to take a typing test.
- You must be able to complete a “CritiCall” test, which we will administer, if selected to interview.
What we’d like to see:
If you have these qualities, let us know! It’s how we will choose whom to move forward!
Note: You do not need to have all of these qualities to be eligible for this position.
- Experience providing excellent customer service using clear communication skills.
- Experience working in a team environment.
- Demonstrated ability to manage multiple issues and priorities simultaneously with limited supervision.
- Ability to remain detail oriented in high stress situations.
Learn more and apply:
This recruitment closes at 11:59 p.m. on Monday, December 5, 2022.
Please note that we can only accept applications through our website.
Questions? Call 503-910-6372 or email ODOTRecruitmentCC@odot.oregon.gov.
ODOT is an Equal Employment Opportunity and Affirmative Action Employer