Systems Administrator
Job Overview
Performs server and computer builds, operating system and application installs, upgrades, backups, and supports enterprise level hardware/software solutions for network servers, storage systems, backup systems, personal computers, peripherals and end user devices. Performs email and network account management and manages network access control based on county policies. Manages technology projects in accordance with established project management methodology.
Salary: CAD-Unclassified Professional 3
Min: $63,960.00
Mid: $84,739.20
Max: $105,518.40
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
- Performs server and computer builds, installing multi-platform operating systems and applications, and deploying through automation.
- Performs configuration, optimizing, monitoring, and system backups for enterprise network servers, storage systems, backup systems, personal computers, peripherals and end user devices.
- Performs remedial troubleshooting for hardware and software systems, preventative/remedial maintenance, patching and upgrades for enterprise network servers, storage systems, backup systems, personal computers, peripherals and end user devices.
- Provides Tier-2 and Tier-3 technical support for escalated complex issues in supporting multiple infrastructure platforms related to enterprise network servers, storage systems, backup systems, personal computers, peripherals and end user devices.
- Performs project management duties on routine technology projects in accordance with established project management methodology.
- Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments.
- Performs remedial troubleshooting for hardware and software systems, preventative maintenance, patching and upgrades for enterprise network servers, storage systems, backup systems, personal computers, peripherals and end user devices.
- Performs data backup and restores of server applications, databases and user data files.
- Performs tape management duties.
- Develops, edits, and presents technical designs, network diagrams, project plans and other technical reports.
- Performs user account management functions.
- Creates, deletes or transfers user and email accounts and manages access control based on enterprise policies and procedures.
- Performs as supervisor to oversee subordinate technical personnel engaged in performance of installation, maintenance and support of hardware and software systems.
- Provides mentoring and training to peers and subordinates.
- Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure.
- Develops, edits, and presents, technical designs, network diagrams, project plans and other technical reports.
- Performs other related duties as assigned.
Job Specifications
- Knowledge of industry project methodologies and use of documentation platforms for project and technical documentation.
- Knowledge of Microsoft Active Directory and Exchange email account management and access control: creating, deleting, transferring user network and email accounts and granting user access based on County policies
- Knowledge of enterprise infrastructure engineering, design and architecture of multi-platform hardware/software solutions for enterprise network servers, storage systems, backup systems, personal computers, peripherals and end user devices.
- Knowledge of information security practices and applicable laws related to information security and their effective application in a like environment.
- Knowledge of industry standards, characteristics, features and troubleshooting methods associated with network server x86 platforms and virtual servers running Windows and Linux operating systems, server-based applications, network storage systems and enterprise level backup systems.
- Knowledge of industry standards, features and troubleshooting methods of computers, end user devices, desktop operating systems, end-user applications, and desktop management software associated with personal computers, peripherals, and end-user devices.
- Ability to organize, prioritize and manage multiple complex projects and tasks to meet delivery dates.
- Ability to develop, edit, and present technical designs, network diagrams, project plans and other technical reports.
- Ability to troubleshoot complex hardware/software technical issues associated with enterprise network servers, storage systems, backup systems, personal computers, peripherals and end user devices.
- Ability to work effectively with others and provide superior customer service to end-users.
- Ability to communicate effectively both orally and in writing to end-users, vendors, management, and peers.
Physical Requirements
- Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
- Tasks may involve extended periods of time at a keyboard or workstation.
- Work is usually performed in an office environment.
Work Category
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Minimum Qualifications Required
- Bachelor’s degree from an accredited college or university with a major in information technology or related engineering field; AND
- Two years of experience troubleshooting and supporting enterprise level hardware/software solutions for network servers, storage systems, backup systems, personal computers, peripherals and end user devices, and providing network access control, and network/email account management; OR
- An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.