Program Education Consultant
Do you want to work in a fun, high-energy environment where you can make a difference in people’s lives each day and help open the world through education and cultural exchange? Cultural Care Au Pair is seeking an influential and determined Program Education Consultant to work with potential host families to educate them about their childcare options and how Cultural Care Au Pair can help to solve their childcare needs. This role is a great entry into the world of Cultural Care and offers exciting potential for career advancement for the right candidate. It is designed as a launching point for individuals seeking to learn more sales/communication skills and gain developmental coaching.
As a Program Education Consultant, you will play a critical role in customer acquisition strategies. You will gain a deep understanding of the customer lifecycle, regional and marketing trends, and become an expert in expectation setting. You will work closely with your team to hit monthly goals based on evaluating suitability of potential host families in coordination with government regulations. Acting as a hub for product knowledge while simultaneously leveraging a consultative sales approach, you will drive business results for all new leads. You must be self-motivated, adept at multi-tasking, and quick to identify opportunities to win people over, inspire our customers, and hold them accountable to move to the next step in their journey.
Some things about you:
- You are dynamic, coachable, and solutions-oriented—you seek out ways to improve efficiency!
- You have excellent time management and prioritization skills
- You pride yourself on providing a high level of customer service
- Highly motivated in hitting individual and team goals with a team-based mentality—your attitude and passion motivates others!
- Ability to excel in a deadline-driven environment
- High capacity to manage daily phone calls, texts, online chats and email volume
- You are fearless, embody a student mentality, and not afraid of developmental feedback to learn and grow to get you to the next step in your career!
- You are innovative and imaginative—when you hear ‘no,’ you use it as motivation to try something new and tackle new obstacles
- Ability to work a minimum of one Saturday per/month (overtime compensation included)
Our benefits & perks:
Whether you are working in one of our beautiful and modern hub offices in Austin, Boston or Denver, or from the convenience of your home office, you will enjoy comprehensive professional development, frequent social programming, and events sponsored by our employee-run “EFinity” groups: Accessibility@EF, API@EF, Black@EF, Faith@EF, Indigenous@EF, Jewish@EF, Latinx+@EF, LGBTQ+@EF, MENA@EF and Parents@ EF.
In addition, you can also expect:
- Flexibility: Eligibility for our Workplace Flexibility Program: participate in our hybrid work model with up to two days of work from home per week
- Development: Robust professional growth opportunities including monthly trainings, workshops, and inspiring sessions with global leaders and experts
- Vacation: Three weeks paid vacation your first year (four weeks starting in year two) and nine paid holidays
- Retirement: 25% company match on your 401(k)
- Insurance: Excellent medical, dental, and vision coverage, along with life and disability insurance, dependent care coverage, and flexible spending accounts (FSAs)
- Travel: Paid international business travel (when we resume travel restrictions due to Covid)
- Selfcare: Wellness benefits and a yearly fitness reimbursement
- Discounts: EF program discounts including personal travel, language schools, and childcare as well as discounts at some local venues and area businesses
- Compensation: First year on target earnings of $52,500 ($45,000 salary and $7,500 potential bonus)
- In addition this role has the potential of an end of year additional bonus and overtime eligible
About Cultural Care Au Pair
At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host families—providing meaningful childcare support for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties. We are proud to be the largest and most experienced au pair organization in the world, having successfully placed more than 120,000 au pairs into welcoming American homes since 1989. Our program is strictly regulated by the Department of State and our dedicated staff work together to ensure each participant has the experience of a lifetime.
Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
Cultural Care Equal Opportunity Employment Statement:
Cultural Care is proud to be an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All qualified applicants will be considered for employment regardless of age, ancestry, color, gender identity, gender expression, marital status, national origin, physical or mental disability, race, religion, sex (including pregnancy), sexual orientation, parental status, Veteran status, or any other status or characteristic protected by applicable laws, regulations and ordinances. Discrimination or harassment based upon any of these factors is wholly inconsistent with everything we believe in and will not be tolerated. Furthermore, such discrimination or harassment may violate the laws and regulations in the locations in which we operate.