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Eligibility Specialist (Developmental Disabilities)

Eligibility Specialist (Developmental Disabilities)

Job ID: 106545

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.


This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, December 14, 2022.


Clackamas County is committed to offering a high-quality benefits package to support employees and their families.

Annual Pay Range: $51,451.97 - $64,832.46

Hourly Pay Range: $26.385626 - $33.247415

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions. Most benefits, including Medical & Dental, start the first of the month after date of hire:

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays
• 1 personal day per year

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

• PERS/OPSRP Pension Program is funded by Clackamas County and provides a lifetime pension to eligible participants, this includes the County picking up the 6% employee retirement contribution!
• OPSRP members get vested after five years of contributions or when they reach age 65
• The 457(b) Deferred Compensation Plan provides a resource for retirement savings in addition to your PERS/OPSRP benefits. You can contribute a fixed dollar amount or percentage with each paycheck; a County-paid contribution is included for certain groups.

Other Benefits:

• Choice of Medical Plans that include chiropractic coverage, alternative care, vision and prescription drug coverage
• Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• A variety of additional optional benefits

This is a full time County position represented by the Employees' Association.


Clackamas County's Social Services Division is looking for a highly organized individual who values service equity and has a passion for providing excellent customer service, to join the Developmental Disability Services Program as an Eligibility Specialist (classified as a Case Manager).

Eligibility Specialists in the Developmental Disabilities Program provide individualized support through all intake and eligibility determination processes. They strive to provide services that are self-directed, inclusive, and culturally and linguistically responsive. Eligibility specialists screen referrals, provide consultation to community partners, connect individuals to resources, obtain and interpret documentation, facilitate referrals for testing, participate in community outreach events, and support individuals and/or their legal representatives to make informed decisions about services.

Our Program strives to create a culture of belonging where everyone feels welcome, valued and engaged in the work of supporting individuals who experience
Intellectual and/or Developmental Disabilities. We value inclusion and believe everyone's voice is important. We value equity and strive to provide individuals with the resources they need to succeed. We don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees and all we serve.

If you are looking to expand your career and gain new skills, we encourage you to apply. Clackamas County is experiencing rapid growth and we are looking for team members who are eager to learn, grow and put their compassion and creativity to work.

We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQIA+ community members. We are excited to learn about the unique perspective and experience you would bring to our team.

Required Minimum Qualifications/ Transferrable Skills:*

Per the Oregon Health Authority, ( &, this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

• Must meet the minimum standards for an Eligibility Specialist under Community Developmental Disability Programs as defined in the Oregon Administrative Rule (OAR) 411-320-0030:

a) A bachelor's degree in behavioral science, social science, or a closely related field; OR

b) A bachelor's degree in any field and one year of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; OR

c) An associate's degree in a behavioral science, social science, or a closely related field and two years of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; OR

d) Three (3) years of human services related experience, such as work providing assistance to people and groups with issues, such as economical disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing.

• Experience working with individuals with Intellectual and/or Developmental Disabilities
• Experience in collaborating with community partner agencies, organizations or law enforcement
• Thorough knowledge of the service delivery system for developmental disabilities services in Oregon
• Must pass a post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.

Preferred Qualifications/ Transferrable Skills:*

• Bilingual Skills (Spanish/Russian preferred)
• Experience completing intake, eligibility determination, and eligibility redetermination for human services and/or social services programs
• Knowledge of Developmental Disability diagnoses, psychological testing instruments, and evaluation processes
• Experience providing case management services such as developing individual service plans, safety plans, and client assessments for individuals with intellectual or developmental disabilities?

We acknowledge that experience can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply. Experience may be gained through paid work, unpaid work (such as volunteering), military experience and/or life experiences. Please be sure to describe any transferrable skills and lived experience that might uniquely qualify you and bring value to this position in the supplemental questions.

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include bur are not limited to the following:

• Pre-Eligibility Screening and Consultation: Follow-up on referrals and inquiries for services by supporting individuals, family members and community partners to increase awareness of available service and eligibility requirements, and assess interest and need for I/DD case management services. Support includes reviewing and interpreting clinical documentation and educating others about eligibility criteria and its complex clinical terminology related to eligibility determinations.
• Intake: Conduct trauma informed intake interviews to gather developmental history and assess needs. Provide one-on-one application support that is culturally and linguistically responsive. Prepare intake paperwork and review received paperwork for accuracy. Coordinate and facilitate intake and eligibility processes in accordance with Oregon Administrative Rules (OARs).
• Resource Referral and Coordination: Provide basic case management services to individuals during the intake process while awaiting eligibility determination. Connect potential clients to community partner agencies for resources such as medical benefits, social security benefits, Early Intervention services, housing resources, mental health services, etc. Respond to crisis situations involving applicants during the intake process by assisting with resources and facilitating access to available crisis intervention services. Carry out mandatory reporting responsibilities as needed.
• Records Requests and Documentation Review: Assist with obtaining documentation required to make an eligibility determination as outlined in OAR. Review, understand and interpret documentation, assessments and evaluations from Licensed Clinical and School Psychologists, Qualified Mental Health Professionals and medical providers as designated by OAR and the Diagnostic and Statistical Manual for Mental Disorders. Complete eligibility reviews for incoming county transfers.
• Administrative Exams and Informal Adaptive Assessments: Secure necessary evaluations to make eligibility determinations. This process includes educating qualified professionals on OARs and how their work intersects. Includes educating individuals or their legal representatives about the need for additional testing, coordinating appointments, authorizing the evaluation, ensuring coding for payment, and clinical case consultation with Qualified Professionals. Complete informal adaptive assessments, or provide direction to service coordinators needing to complete these, for re-determiantion.
• Eligibility Determinations, Documentation, and Reports: Responsible for oversight of an individual's eligibility determination or redetermination in adherence with OAR eligibility criteria and determination timelines. Assist applicants and ODDS with the administrative hearing process, and represent eligibility determination decisions at the hearing level. Maintain documentation related to eligibility determinations. Document all activities from intake through determination in progress notes. Track eligibility data and submit reports upon request.
• Core Competency and Related Trainings: Participate in basic training sequence as outlined in OAR. Successfully complete initial core competency training within the first year, then demonstrate competency annually thereafter through core competency reviews. Continue to enhance knowledge and maintain a basic understanding of the skills, knowledge and responsibilities necessary to perform in this position. Participate in monthly call-ins and annual department sponsored eligibility trainings, and ensure a minimum of 20 training hours per year. Participate in statewide work groups and committees.
• Community Outreach, Support, and Education: Conduct community outreach and participate in activities to increase awareness and understanding of eligibility criteria, services and processes. Provide peer support to other Eligibility Specialists. Provide critical case review and consultation to CDDP/Brokerage case managers and other community partners including Child Welfare, Juvenile, Behavioral Health, schools, pediatric specialists, medical/psychiatric facilities, law enforcement, Department of Corrections, etc. Educate and train community partners on intake/eligibility criteria and services.


ABILITY TO: Communicate with individuals of all ages and abilities, and provide information in their primary or preferred language; educate qualified professionals on eligibility rule requirements and help them understand how their work, diagnoses and assessments intersect with these OARs; participate in activities to recruit new psychologists as needed; make appropriate eligibility-related decisions, justify the need for additional testing through the Administrative Exam process, explain and justify each eligibility decision, and represent independent decisions at the administrative hearing level; work independently and as part of a team; use strong coordination and collaboration skills, and use independent judgment, resourcefulness and initiative necessary to accomplish work in a timely manner; establish and maintain cooperative working relationships with individuals, providers, advocates, co-workers, community partners, and other social services professionals; operate various types of office equipment with a high degree of independence and efficiency, including computer systems and software
programs, word processing, spreadsheets and their functions/capabilities; set up and maintain accurate service records, and ensure timely documentation of all intake/eligibility activities; review, understand and interpret documentation, assessments and evaluations from Licensed Clinical and School Psychologists, Qualified Mental Health Professionals, medical providers and other qualified professionals.

KNOWLEDGE OF: Oregon Administrative Rules that govern the intake process, I/DD eligibility criteria, determination timelines, and services to individuals who experience Intellectual/Developmental Disabilities; community resources and community partner agencies and how individuals access medical benefits, social
security benefits, Early Intervention services, educational supports, housing resources, mental health services, etc.; Developmental Disability diagnoses, the DSM (Diagnostic and Statistical Manual for Mental Disorders), psychological testing instruments., and evaluation processes.


This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.


Clackamas County only accepts online applications.

The content of your application, including employment history, must validate your answers to all the questions (both multiple choice and supplemental) or your application may be inactivated.
This application includes Supplemental Questions. All questions should be answered with accuracy and cover all information asked. Please do not cut and paste your resume as a response to these questions. If the questions are not answered, your application may be inactivated and you will not receive further consideration for the position.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


Applicants must pass a criminal records and abuse check according to ORS 409.027 in order to be considered. This requirement is an important step to ensure safety and quality care for the most vulnerable Oregonians, which are children, seniors and people with disabilities.


Kelly Schaefer, Recruiter

To apply, visit

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