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Vaccine Management Specialist - (22000DZQ)

Vaccine Management Specialist - (22000DZQ)


The Massachusetts Department of Public Health (DPH) seeks a Vaccine Management Specialist to support the Vaccine Management Unit with vaccine ordering, inventory, storage, and handling of state-supplied vaccines. The ideal candidate will have experience in providing customer service over the phone and supporting providers with vaccine management related-questions. 

Duties and Responsibilities (these duties are a general summary and not all inclusive):
  • Coordinate, monitor, and support vaccine orders from providers to the lot number level to ensure compliance with federal and state guidelines, along with interacting with the Center for Disease Control’s (CDC) third party vaccine distributor McKesson and their agents.
  • Provide customer service to providers for on-line vaccine ordering and inventory management in the Massachusetts Immunization Information System (MIIS).
  • Oversee and coordinate the daily transmissions of data from the MIIS to CDC’s Vaccine Tracking System (VTrckS) and make programming changes to files as required.
  • Exchange data with the CDC on a daily basis utilizing the secure data network (SDN).
  • Respond to incoming calls to the Vaccine Management Unit and maintain contact with McKesson on all issues related to vaccine shipments or vaccine returns.
  • Process the Daily Shipping Report from VTrckS into the MIIS.
  • Review all vaccine orders, vaccine usage reports to ensure requests are appropriate, complete, accounted for and inventory is maintained at appropriate levels, as well as providing various reports as requested.
  • Process Vaccine Return Orders to facilitate obtaining excise tax credits for damaged or expired vaccines.
  • Review and analyze all data logger reports and or temperature logs for excursions and notify Vaccine Manager or VFC Coordinator as needed.
  • Coordinate annual enrollment to all provider sites as well as offering guidance on how to eliminate vaccine waste and avoid possible restitution in the future.

Required Qualifications:
  • Knowledge of work simplification methods.
  • Keen knowledge of the methods of general report writing.
  • Awareness of the types and uses of general office equipment.
  • Ability to gather information through questioning individuals and by examining records and documents.
  • Potential to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations.
  • Capacity to write concisely, to express thoughts clearly and to develop ideas in logical sequence.
  • Able to maintain accurate records.
  • Capability to communicate effectively in oral expression.

Preferred Qualifications:
  • Knowledge of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines within the immunization program.
  • Understanding of state and federal vaccine purchasing procedures.
  • Comprehension of the state and federal accounting and budgetary procedures.

About the Bureau of Infectious Disease and Laboratory Sciences (BIDLS):
The DPH Bureau of Infectious Disease and Laboratory Sciences (BIDLS), predominantly located in Jamaica Plain, provides public health response to infectious disease. These services include programmatic and epidemiologic response, as well as laboratory testing through the State Public Health Laboratory (SPHL).
Infectious disease response services address concerns of the general public as well as those disproportionately affected by infectious disease through a variety of risk factors. BIDLS administers ongoing disease reporting for over 90 reportable diseases in the state. Disease reporting review and follow-up with clinical providers and local boards of health is a central function of the bureau. Surveillance activity is complemented by an extensive contracted service system. These services are funded through state and federal resources and include prevention education, community outreach screening for infectious disease, immunization services, health service navigation, medical case management, insurance enrollment, housing assistance, and referral and linkage to infectious disease treatment. 
The SPHL provides scientific expertise and capacity to identify infectious agents, chemical agents, and other toxins that cause human disease. The SPHL is an active partner in joint activities with other bureaus/agencies such as environmental health, food and drug, agriculture, disease prevention and health promotion programs, and public safety. The SPHL is a reference laboratory of the national Laboratory Response Network (LRN) and is a U.S. Centers for Disease Control and Prevention (CDC) Select Agent laboratory. SPHL staff work closely with laboratory and disease prevention programs at the CDC, and partners with the U.S. Department of Homeland Security (DHS).

About the Department of Public Health:
The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.
We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.
DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.
More information can be found at: MA Department of Public Health

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the   Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2


First consideration will be given to those applicants that apply within the first 14 days.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*
*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.
An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Program Coordinator I
Primary Location: United States-Massachusetts-Boston-305 South Street
Job: Administrative Services
Agency: Department of Public Health
Schedule: Full-time
Shift: Day
Job Posting: Nov 23, 2022, 2:19:54 PM
Number of Openings: 1
Salary: 56,579.12 - 80,651.48 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Winston Pierre - 8573197225
Bargaining Unit: 06-NAGE - Professional Admin.
Confidential: No
Hybrid Work Eligible: Yes