Water Billing Clerk (Finance)

Water Billing Clerk (Finance)

 

 

STARTING PAY RATE: $20.98 - $26.08 per hour based on a 35-hour workweek. Salary dependent on qualifications. The salary range for this position is $20.98 - $31.18. This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.

 

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position.

 

This position performs a variety of water billing functions within the Water Billing Division, such as compiling and analyzing meter readings for accurate water billing, providing customer service regarding water billing and water usage issues, and processing activity in the water billing database.

 

To succeed in this role, applicants will need to effectively and clearly communicate to a full range of people and be able to work cooperatively with others and be motivated to complete tasks/responsibilities with thoroughness and accuracy. We are looking to add a team member capable of remaining calm and professional under pressure with the ability to put others at ease.

 

1.   Compiles and maintains database for water billing and customer service; also used by other departments for verification of rentals, ownership information, occupancy and phone numbers.

2.   Ability to post and verify daily payments from all sources and run monthly billing, penalty, and shut off processes.

3.   Responsible for gathering and reviewing actual or estimated customer water reads to calculate amounts due based on current water rate schedules on a monthly basis as well as when property has been transferred from one customer to another. This may include making adjustments, issuing refunds or setting up payment arrangements to assist residents. 

4.   Reviews and completes incoming CSRs generated from the 311 call center. These CSRs include customer inquiries regarding billing, final billing, variances in consumption, and any other customer needs that are associated with their water account.

5.   Investigates, analyzes, schedules and generates work orders through the Customer Service Request (CSR) system based on Public Works technician availability and the issues outstanding. These responsibilities include all areas of the water division, such as billing and final read billing, variances in consumption and customer service.

6.   Compiles and maintains water shutoff list.

7.   Maintains hard copy records of service orders and payments.

8.   Participates in special division and interdepartmental projects as assigned.

9.   Performs other duties as assigned.

 

1.   Education equivalent to a high school diploma.

2.   A minimum of one year of experience in a customer service related field with considerable analytical skills in evaluating and resolving customer service issues/complaints.

3.   Basic knowledge of water billing principles and procedures preferred.

4.   Proficiency with current computer software systems, including email, calendar programs, job specific software, and customer service systems preferred or within the first six months of employment.

 

The Village of Schaumburg has a competitive benefit package which includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, a retirement plan through the Illinois Municipal Retirement Fund, paid holidays, paid vacation, sick leave, tuition reimbursement, and more.

 

Candidate screening process may consist of an application review, skills testing, employability assessment, interviews, reference checks, and other job-related testing or verifications. Chosen candidates will be subject to a background and criminal history investigation, and qualifying pre-employment medical examination and drug screen (including cannabis).