Mobile Response Team Coordinator

Master's Degree in counseling, psychology or related mental health field and two years of mental health counseling and/or crisis intervention experience, or any equivalent combination of related training and experience.A Post-Master's Education Specialist (Ed.S.) Degree is equivalent to the required education and one year of related work experience in suicide and crisis intervention.

Licensure in mental health, marriage and family counseling or any related mental health field is required within six months of employment. Must successfully pass a Level 2 Background Check as specified by the Florida Department of Law Enforcement. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.

 Position Summary: This is responsible professional work providing mobile response team services, and the ongoing development, training and support of the Crisis Center's mobile response program.

An employee assigned to this classification coordinates the mobile response team training and external relationships with schools, law enforcement, and other agencies. The employee also directs the daily processing of mobile response calls, follow up contacts, and warm hand offs to community providers.

This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.

Work is directed and reviewed by a higher level supervisor through conferences, reports and observation of the results achieved.

 Examples of Duties: Exudes a positive customer service focus.

 

Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.

 

Provides supervision and guidance to both volunteers and graduate students, counsels clients and helps to maintain a continuous community suicide prevention and crisis intervention program.

 

Provides trauma sensitive and strength based mobile response crisis intervention services.

Provides direct service through mobile response, crisis phone line, face to face counseling, or through Crisis Center chat/text services as needed, on planned basis and in emergencies.

 

Provides clients and families with prompt screening, assessment, crisis intervention support, and linkage to community services.

 

Develops care plans for mobile response clients and their families focused on strategies to reduce individual and family stressors and for maintaining stabilization.

Provides care coordination by enlisting the consultation of psychiatric providers and other mental health/social service organizations and transitioning care via a warm hand?off when possible and appropriate.

 

Provides after-hours on-call and in person supervision for mobile response team and all Crisis Center workers.

 

Assists with coordination of mobile response team schedules, caseloads and related duties, and coordinates activities of staff, volunteers, and graduate students in providing mobile response and ongoing counseling services to assist clients and families in crisis.

 

Designs training curriculum, identifies, and prepares mobile response team members in coordination with other Crisis Center staff.

 

Develops and reviews assessment tools, care plans, and safety standards for mobile outreach response.

 

Maintains memorandums of understanding with all county law enforcement agencies, local school administration, and other participating agencies.   

 

Ensures process for informed consent and HIPAA compliance measures.

 

Provides supervision and clinical training to graduate students toward their certification and/or licensure.

 

Assists staff and volunteers, through individual and group conferences, in analyzing mobile response cases, client concerns, and the ongoing coordination of care. 

 

Informs citizens and community organizations about the Crisis Center's mobile response team, crisis intervention services and suicide prevention programs that are available to the community.

 

Collaborates with local agencies to coordinate client care as well as to develop and implement community-wide strategies to address mental health issues.

 

Collects feedback from each individual and family regarding the service delivery to improve outcomes of care that inform, individualize, and improve provider service delivery.

 

Participates in developing and implementing agency administrative policy.

 

Trains new employees in areas such as agency policy, department procedures, and agency or government regulations.

 

Provides in-service training for experienced workers in areas such as advanced mobile response and crisis intervention skills, policies and procedures, trauma informed care, cultural and linguistic competency.

 

Represents department in community or in interagency activities. Conducts and/or directs staff development programs.

 

Directs and assists volunteer and graduate student counselors in effective processing of immediate telephone, mobile outreach, and walk-in requests for assistance.

 

Continuously reviews current caseload.

Counsels and refers clients to appropriate agencies or services in the community as appropriate.

 

Supervises and continuously evaluates and advises crisis intervention volunteers, practicum and Internship graduate students.

 

Maintains client files and records.

Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events.

 

Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

 

NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

 

KNOWLEDGE, SKILLS AND ABILITIES

 

Considerable knowledge of the laws, rules and  regulations relating to the operation of community crisis intervention programs.

 

Considerable  knowledge  of  current  techniques,  principles  and   practices   of  crisis intervention and suicide prevention programs.

 

Knowledge of community counseling/intervention resources available to the center.

 

Skill in the use of personal computers including word processing programs.

 

Ability to work with diverse populations and demonstrate cultural and linguistic competency.

 

Ability to work with and counsel suicidal/distraught clients and work within a family driven and youth guided collaborative model.

 

Ability to function in a team setting.

 

Ability to train, supervise and appraise volunteers and students.

 

Ability to react calmly and quickly in emergencies.

 

Ability to coordinate and supervise volunteers and students in emergency situations.

 

Ability to communicate effectively both orally and in writing.

 

Ability to  make   public  presentations  before  community  organizations   about  the program.

 

Ability to develop and  maintain good  working relationships with assisting  agencies, other County departments, employees and the general public.

 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently required to sit; talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

 

The Crisis Center operates 24 hours a day, 365 days a year and employees in this position will be required to work various hours and days of the week.