Technical Support Analyst Intern - Phoenix
Position Overview
Through hands-on experience as well as observational and mentorship activities, the IT Intern will have the opportunity to learn about several aspects of Information Technology, Biotechnology and working in a real business environment.
Primary responsibilities will be to provide support services to Exact Sciences employees; primarily in the Madison locations, but remote support for geographically diverse employees.
Essential Duties include but are not limited to the following:
- Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.).
- User account administration (Provisioning / de-provisioning, account permissions & auditing, and troubleshooting in a Microsoft Active Directory integrated environment).
- Client PC administration (enterprise level imaging, software deployment, patching, reporting, troubleshooting, and configuration tools & best practices, etc.).
- Act as a problem solver to drive successful completion of assigned tasks.
- Establish positive working relationships with team members, vendors and IT customers.
- Friendly and positive demeanor with a desire to demonstrate the high standards of customer service.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Regular and reliable attendance.
- Scheduling requirements:
- Ability to work a designated schedule.
- Ability to work overtime as needed.
- Physical requirements:
- Ability to lift up to 25 pounds for approximately 5% of a typical working day.
- Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
- Ability to work on a computer and phone simultaneously.
- Ability to use a telephone through a headset.
- Ability to comply with any applicable personal protective equipment requirements.
Minimum Qualifications
- Actively pursuing educational advancement through a secondary or post-secondary institution.
- Appetite to learn; general business acumen.
- Authorization to work in the United States without sponsorship.
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
If you need any assistance seeking a job opportunity at Exact Sciences, or if you may require a reasonable accommodation with the application process, please call our Recruitment Coordinator at 608-535-8841 or email jobs@exactsciences.com.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.