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Performance Improvement Coordinator

**Many of our positions include a sign on bonus**
The Performance Improvement Coordinator is responsible for overseeing the regulatory requirements for the organization. They will collaborate with agency leadership to develop strategic plans for clinical record reviews, outcome management, accreditation and ensuring compliance with local, state, and federal licensing requirements. The Performance Improvement Coordinator will provide guidance to leadership on licensing requirements, critical incidents and plans of correction. Also, will work with leaders to evaluate performance and data for grant opportunities which will support strategic initiatives and agency programs.

Essential Responsibilities and Target Outcomes:
  • Developing and implementing an agency performance improvement plan, establishing a timeline for accomplishing benchmarks.
  • Ensuring compliance with government regulations, DPH, DCF, Joint Commission etc.
  • Performs on-site inspections through reviewing, monitoring and evaluating programs and services.
  • Prepares reports on facilities, programs and/or agency findings for compliance with pertinent federal and state regulations and communicates results.
  • Maintains records of licensing visits and subsequent recommendations; meets with providers in cases of non-compliance and suggests plans or correction as needed.
  • Identifying areas of strengths and weaknesses for program areas in order to support program operations meetings.
  • Researches, analyzes and contribute to the development and implementation of new quality measures and methods;
  • Provides first level of oversight to performance improvement efforts including agency clinical record reviews, outcome management, compliance, accreditation and outcome measurement for state and federal grants.
  • Drive Lean Six Sigma concepts and initiatives within operations of all program areas. Ensuring program areas all have a Six Sigma projects to improve the quality of services provided
  • Completes special projects involving research, analysis of programming/funding and other administrative areas to promote agency strategic directions.
  • Maintains collaborative relationships with key stakeholders, non-profit and public service/government agencies.
  • Provides guidance to agency leaders related to development of and compliance to policies and procedures remaining in accordance with local, state and federal guidelines.
  • Recognize risks proactively and utilize appropriate resources to develop mitigation strategies that minimize or prevent any negative operational impact
  • Participates in Quality Improvement initiatives and ensures regulatory compliance with state, federal and local licensing bodies and accreditors; ensures agency credibility maintenance with relevant constituencies.
  • Along with Medical Director and Vice President, will assist managing agency risk related to critical incidents ensuring that agency processes each incident in accordance with state guidelines.

Minimum Requirements:

  • Master’s Degree in Social Science, Public Policy or Business or a Bachelor's degree with at least 2 years’ experience in Behavioral Health Field under direct supervision of a Masters Level Supervisor
Credentials and Licenses:
  • Behavioral Health License preferred (LCSW, LPC,PHD) or working toward eligibility for Behavioral Health License with behavioral health experience.
  • CT Driver’s License

  • Eight years of experience in behavioral health field inclusive of a minimum of five years within a behavioral health agency setting.
  • At least five years of experience in program outcomes/quality management at a leadership level
  • At least three years’ experience in external relations arena