Customer Success Analyst - Seeking Recent Marketing Grads!!
Customer Success & Insights Analyst – Seeking recent Marketing Graduates!!
Location: US Remote (MUST be US-based)
Reference ID: REF24053R
About this job
As a Customer Success & Insights Analyst, you are responsible for all client activity and the overall success of NielsenIQ with the customer. This includes driving timely outcomes and client value through the data and analytics, which drive the overall customer experience and elevate NIQs performance. This role uses in-depth knowledge of the customer’s business and industry that enable you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organization structure, multi-client portfolio, and fully leveraging the Customer Support service model.
Responsibilities
- Partner with customers to set objectives that drive business impact and maximum client value, building and maintaining strong relationships and deep expertise with adaptability, urgency, and positivity
- Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations
- Drive strategic thought leadership with customers leveraging NIQ tools and assets
- Identify opportunities for increased partnership and elevate those opportunities to organizational partners
- Organize and prioritize projects/customer requests across a multi-customer portfolio
- Facilitate clear day-to-day communications with customers, proving the value of NIQ solutions in support of growth, adoption, and value creation
- Ensure timely delivery of data and reporting and drive internal issue resolution and the associated response
- Identify potential revenue opportunities with customers and handoff to Sales Leaders to enable them to achieve sales goals
- Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on the outcome
Qualifications
You are flexible and easily adapt in a dynamic work environment able to work collaboratively, part of a remote team within a dynamic and challenging environment while maintaining high standards. You have a can-do attitude and can tell a story using data. Not only that, but you are the first to recognize an opportunity, then turn it into a solution. Curiosity, communication, and critical thinking drive your work. You are comfortable working with complex customer relationships and issue resolution. You are creative in leveraging existing data sources to answer tough questions.
- Bachelor’s Degree Required
- Recent Marketing grads having 1-2 years of experience with demonstrated expertise in syndicated data analysis in the FMCG, CPG, and Retail industries and application to customer-related business issues preferred
- Experience in presenting data analysis to stakeholders and decision-makers
- Strong analytical aptitude and proficiency in a range of software and digital tech
- Experience in collaborating on projects and maintaining positive relationships in complex situations
- Polished, persuasive communication skills with experience in presentations
- Experience working with (multi) customers preferred
- Proficient in Microsoft Office software, familiarity with NielsenIQ tools, applications, and platforms a plus
Our Benefits
Flexible working environment
Health insurance
Parental leave
Life assurance