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Clinical Quality Assurance Coordinator

Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

The Health Services Department is committed to maintaining the optimal health of low-income residents of Boston and surrounding communities through the ABCD Family Planning Partnership and several cutting-edge, community-based disease prevention and health promotion programs. Health Services fosters community partnerships to strengthen and broaden the array of services available and to address the health of the whole individual. 

Duties Include: 
  • Responsible for monitoring the provision of quality and consistent clinical services across the network of sub-recipient delivery sites in a large, urban, non-profit federal and state funded family planning and reproductive health program
  • Maintain a thorough knowledge of all federal, state, and local regulations, requirements and practice standards concerning all aspects of the family planning program, including but not limited to the ABCD Protocol, DHHS/Office of Population Affairs/ Office of Family Planning/Title X Program Requirements and Providing Quality Family Planning Services, and the Massachusetts Department of Public Health Sexual and Reproductive Health Program Standards
  • Build and maintain effective and collaborative relationships with delivery site health care professionals in a variety of clinical settings
  • Ensure that services and standards meet all federal, state and local regulations, as well as current evidence-based standard of practice guidelines for the delivery of family planning and reproductive health clinical and counseling services
  • With the input and approval of the ABCD FP Medical Director, Pharmacy Consultant, Legal Department as indicated, and Clinical Advisory Council, develop, revise, and review on an annual basis written policies and protocols delineating standards for family planning clinical and counseling/ education services
  • Implement a program-wide quality assurance program, including conducting comprehensive and interim site reviews using an electronic review tool; developing site-specific reports and corrective action plans and follow-up; and measuring performance measures
  • Maintain active Clinical Advisory Council to meet at least three times per year as a system for routinely soliciting and utilizing provider input and feedback on programmatic and medical issues related to the needs of FP clients and of the target population. Ensure that a wide variety of FDA approved contraceptives are available to meet client needs
  • Evaluate health education materials related to sexual and reproductive health and family planning for medical accuracy and report findings to Information and Education Committee
  • Provide clinical consultation for trainings, including assistance with clinical curriculum development, application for and maintenance of contact hours for nurses, and assist with annual clinical training needs assessment
  • Represent ABCD Family Planning in reproductive health collaborations, as requested
  • Maintain a high level of confidentiality at all times. Perform other related duties as assigned.

Job Qualifications:
  • Bachelor’s Degree with at least 5 years of experience in reproductive health care, quality improvement, performance measures, program evaluation, and data analysis required
  • Minimum of an active Registered Nurse licensure required, however, Certified Nurse Midwife, Physician’s Assistant or Nurse Practitioner with an active license preferred
  • DEA license preferred; Master’s in Public Health a plus
  • Health care provider education/training experience strongly preferred
  • Clinical experience in and strong knowledge of reproductive and sexual health care with a background in social determinants of health and commitment to reproductive justice
  • Strong facility with electronic databases, including electronic health records
  • Excellent interpersonal, relationship-building, organizational, oral and written communication skills
  • Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds, particularly in communities of color
  • Willingness to travel widely in Boston neighborhoods, and throughout MA as needed
  • Ability to work sensitively and effectively with individuals of diverse educational, socio-economic, and cultural backgrounds
  • Demonstrated familiarity with community health centers and public family planning funding preferred.  

  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting after 6 months
  • Paid Time Off
  • 13 Observed Holidays

Please note: this position is part time for twenty-one (21) hours per week.