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Desktop Support Engineer

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High-impact, technical jobs for smart people.

Problem-solving with a purpose.
We are seeking smart and friendly computer enthusiasts with a knack for technical troubleshooting to join Epic's Computer and Technology Services (CaTS) team. You will be a go-to for all things technical, providing support and designing and implementing solutions for the challenging world of healthcare IT. Your focus will be managing the day-to-day functions of internal technology to keep Epic running smoothly and efficiently. You will be involved with operating system development, implementing security solutions, managing print servers, video conferencing, and mobile device support. You will also be involved in the technical planning and execution of large annual conferences. Use your fervor for technology to revolutionize healthcare.

Test the limits of your brain for the most innovative health systems on the planet.
The top-ranked health systems in U.S. News and World Report are Epic customers. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more.

Work in your own office, eat delicious food, and travel the world.
We don’t believe in cubicles. (Well, we believe they exist, but…) You will work in an individual office that will heighten your ability to get stuff done. For lunch, visit King’s Cross or Cassiopeia for a wide array of meal options, or go to one of our smaller, themed bistros, featuring wood-rotisserie, pan-Asian, and Latin-inspired cuisine. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a culinary team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical trip anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Live affordably in a city known for its rising tech talent.
Epic is located just outside Madison, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), fittest city in America (Fitbit), and it has the highest concentration of millennial talent in the country (Inc.).

·        Bachelor's degree or greater
·        A history of academic excellence or professional success
·        Eligible to work in the U.S. without visa sponsorship
·        Relocation to the Madison, WI area (reimbursed)
·        COVID-19 vaccination