Data Center Analyst
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
What success looks like in this role:
Under limited supervision provides 7x24 smart hands services in the Mission Critical Data Center Raised Floor environment supporting multi-client systems. Conducts hands on system support tasks such as power cycling: routers, servers, switches, soft and hard reboots under ITIL Change Control and verbal direction of offsite resources and established Unisys processes. Independently evaluates urgent requests for work against established Incident and change management policies, works with requestors to put in place ITIL and Unisys required Change Controls.
You will be successful in this role if you have:
- Under limited supervision provides 7x24 smart hands services in the Mission Critical Data Center Raised Floor environment supporting multi-client systems.
- Conducts hands on system support tasks such as power cycling: routers, servers, switches, soft and hard reboots under ITIL Change Control and verbal direction of offsite resources and established Unisys processes.
- Independently evaluates urgent requests for work against established Incident and change management policies, works with requestors to put in place ITIL and Unisys required Change Controls.
- Monitors and operates datacenter equipment according to plan and/or SLA.
- Takes part in disaster recovery projects; knowledge in computer network.
- Identifies client order information, coordinates installation, timing and owning resources, Inventories shipments, identifies and store all software and licenses.
- Notifies customers when scheduled computer processing has been delayed.
- Prepares documentation of all installations, floor plans, rack or cabinet diagrams, management of all existing documentation and planning for new installations.
- Prepares for asset disposal by performing manual labor to move.
- Maintains forms, logs and checklists, which are used to compile balancing information, statistical totals, setup instructions and checklists.
- Completes tickets to meet or exceed the SLA requirements.
- Performs service request and change request processing.
- Operates as a backup for miscellaneous break-fix support/configuration for servers and other devices.
- Provides support for hardware maintenance, break-fix issues, and overall consulting for various operational issues.
- Provides technical support.
- Receives shipments for all inbound equipment for Data Center.
- Supports Data Center Security and Audits in ISO Certification Compliance, SAS70, SOX, etc.
- Supports change and request management for Data Center Facility changes and maintenance.
- Supports Data Cabling; Network, SAN, KVM or remote out of band management systems, including managing cabling contractors.
- Supports data center administration and control services including physical security and infrastructure set-up.
- Supports Installation of equipment on the Data Center floor, requesting and oversight of power, network, SAN and KVM connections.