Kane Eviction Mediation Program Assistant (Remote, Part-time)
Resolution Systems Institute operates eviction mediation programs serving tenants and landlords in several northern Illinois counties. We are seeking a Program Assistant to assist the staff team serving parties on the front line in Kane County, Illinois, starting March 1, 2023.
DUTIES & RESPONSIBILITIES: Assist program staff with intake of program participants, and direct them to appropriate services.
- Format, enter and maintain accurate data and information in case management software
- Contact program participants to explain the mediation process and refer to partner social service agencies
- Schedule mediation appointments with parties and neutrals
- Report to the Eviction Mediation Programs Manager on day-to-day functioning of programs
- Virtually attend daily court calls, managing participant flow
- Help parties navigate technical issues to ensure they can fully participate
- Communicate with court personnel, such as eviction judges, bailiffs and court clerks, to ensure smooth interaction between programs and courts
- Support outreach efforts to improve awareness and use of mediation programs
QUALIFICATIONS: We hope to hire someone who has experience with housing and/or mediation.
Minimum requirements for this position are:
- At least 1 year of experience in a related field, such as legal services or direct services
- Ability to work independently to meet deadlines while maintaining strong communication and attention to detail
- Ability to multitask amid evolving priorities
- Comfort working with Zoom and other standard office software, including Microsoft and Google suites
- Experience communicating with vulnerable populations
We would prefer someone who:
- Has experience with case management, recordkeeping, document sharing and signature software
- Is bilingual in Spanish-English
BENEFITS: The Program Assistant is a part-time position working 20 hours/week at $18/hour. There is some flexibility with the work schedule; however, the Program Assistant will need to attend court calls on Tuesday afternoons and Thursday mornings. Part-time employees are eligible for a 401(k) and paid holiday and sick time. This is a remote position. but preference may be given to candidates located in Illinois. This position is grant-funded through June 30, 2023; continuation beyond that date is unknown at this time.
APPLICATIONS: Applications will be reviewed on a rolling basis. Only individuals who are being invited to continue in the RSI selection process will be contacted. Please submit cover letter and resume to careers@aboutrsi.org. We are looking for the Program Assistant to start March 1.
RSI is committed to making employment decisions without regard to race, color, religion, national origin, sex or gender, age, disability, veteran status, sexual orientation, genetic information, medical condition, domestic partner status or any other characteristic protected by federal, state or local laws. RSI is an equal opportunity employer seeking to build a diverse workforce that reflects the populations we serve.
THE RSI MISSION: The mission of RSI is to strengthen access to justice by enhancing court alternative dispute resolution (ADR) systems through expertise in designing dispute systems, providing mediation services, monitoring and evaluating programs, and collection and dissemination of resources. RSI is a non-profit 501(c)(3) organization.