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Utility Support Program Assistant (multiple vacancies)

Clackamas County

Job ID: 106785

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, January 31, 2023.

PAY AND BENEFITS

Hourly Pay Range: $24.017222 - $30.287756

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• 8 hours of sick accrued per month

• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)

• ORSRP members get vested after five years of contributions or when they reach age 65

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

• A Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

Clackamas County's Social Services Division is seeking an organized, composed under pressure and customer-service oriented Utility Support Program Assistant to work with clients seeking assistance to offset their utility costs.

The Utility Support Program helps low-income Clackamas County households pay their heating bills during the winter, electricity and gas costs all year long and limited water/wastewater assistance in certain areas. In addition to providing assistance to Clackamas County's general population, the Utility Support Program offers seasonal targeted heating and cooling assistance to the most vulnerable senior and disabled Clackamas County residents, including those that are homebound, medically fragile or requiring assistance to apply for services.

Successful candidates for the Utility Support Team will be able to track and respond to a high volume of phone and online utility assistance requests, convey program eligibility details to community members, and effectively prioritize tasks to provide a key public service. This position requires experience with eligibility determination for Social Services programs, understanding of causes and conditions of poverty, good interviewing skills, and excellent written, verbal, and interpersonal skills.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position

• Experience determining financial eligibility for a Social Service/Human Service program including:

• Experience interviewing clients to determine eligibility while simultaneously completing data entry with various systems

• Experience interpreting complex federal and state administrative rules and adhering to set guidelines for determining financial eligibility

• Experience managing a high volume of detail-oriented work in order to meet set minimum standards within structured deadlines

• Experience providing individualized assistance to an individual or household to complete complex forms and/or access documentation

• At least one (1) year of experience with data entry systems

• Ability to effectively deliver complex information and handle escalated client service issues

• A thorough understanding of the causes and conditions of poverty

• Must pass a post-offer, pre-employment drug test. https://dochub.clackamas.us/documents/drupal/69fd8013-4594-4afd-bee9-f1e0aeab42ea

• Must pass a criminal history check which may include national or state fingerprint records check

• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

Preferred Special Qualifications/ Transferrable Skills:*

• Direct experience working with the Low Income Home Energy Assistance Program (LIHEAP), Oregon Energy Assistance Program (OEAP) and/or other assistance programs that support low-income households

• Direct experience working with OPUS, the State computer program developed to support the Community Resources Division (CRD) of Oregon Housing and Community Services (OHCS) programs

• Bilingual fluency in Spanish, Russian, or another language

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Duties may include but are not limited to the following:

• Reviews client cases for participation and compliance with program requirements; audits client files, verifies client information through phone calls and computer checks; provides information to clients on program options; initiates established actions with client by phone, mail or in person; researches and resolves standard problems; investigates unusual problems and recommends appropriate action to professional staff.

• Acts as advocate for clients; coordinates outreach activities; develops methods and materials to break down barriers and make services more accessible; develops cooperative ventures with other service providers to enhance services.

• Provides information and education to individuals and groups on utility conservation and money management education; develops training materials and delivers public presentations and educational workshops on issues served by the program.

• Conducts interviews with clients or public to obtain information and provide limited assessments, services or referrals; provides specific information to clients, agencies, and others regarding client status and program requirements; responds to client requests for information or services.

• Prepares records, correspondence, reports of findings and recommendations associated with program responsibility; maintains detailed notes and records on case actions and/or program activities; analyzes and interprets documents and records; determines appropriate action or refers to professional staff; develops materials to aid clients' understanding of program resources.

• Conducts surveys regarding program services; designs and prepares data collection tools such as questionnaires, letters of inquiry and phone surveys; collects, enters or directs the collection of data through program surveys, personal interviews and researching source documents; consolidates and performs statistical analysis of data; prepares program reports and statistics to assist professional staff or agencies in evaluation and monitoring of client and program compliance and performance.

• May act as a liaison between individuals, the department, other agencies and staff; may serve on committees as a County representative; may lead the work of assigned administrative support staff, other paraprofessional staff and volunteers.

REQUIRED KNOWLEDGE AND SKILLS

Working Knowledge of: Principles and techniques in specific area or field relevant to assigned program; human service agency services associated with assigned area; advanced record keeping procedures and techniques; regulations and ethics associated with program responsibility and confidentiality; techniques of supervision; problems and issues of disadvantaged persons; principles of cultural sensitivity; community resources for clients; basic math; English grammar and composition; principles and techniques of public relations and interpersonal communications; data collection and analysis procedures and methodology; program evaluation; office equipment including personal computers and software programs.

Skill to: Work independently; effectively organize work; lead the work of others; follow written and verbal directions; communicate effectively, both orally and in writing with staff, clients and their support systems, and the public; relate to a wide variety of people of varying ages, socioeconomic backgrounds and needs; apply concepts of cultural sensitivity; maintain records; exercise independent judgment and make decisions within established policies and procedures; develop and conduct trainings and presentations; prepare and present effective written and verbal reports; operate computer software and other office equipment; utilize own ideas to maximize program resources; develop and maintain effective working relationships within the community, law enforcement personnel, with other staff and clients; perform multiple tasks simultaneously.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

• At this time, this position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

http://www.clackamas.us/diversity/

ABOUT THE DEPARTMENT

The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.

http://www.clackamas.us/socialservices/

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Kelly Schaefer, Recruiter

mailto:KSchaefer@clackamas.us?subject=RECRUITMENT%20QUESTIONS

To apply, visit https://apptrkr.com/3810352

https://www.jobelephant.com/

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