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2023 Experiential Internship – Complaint Processing

2023 Experiential Internship – Complaint Processing

About AbbVie
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.
For more information about AbbVie, please visit us at
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Post Market Quality Assurance (PMQA) Overview
Envision spending your summer working with energetic colleagues and inspirational leaders, all while gaining world-class experience in one of the most dynamic organizations in the pharmaceutical industry. This is a reality for AbbVie’s Experiential Interns.
The Post Market Quality Assurance team listens to patient and customer feedback regarding product quality to ensure high quality innovative products and patient safety and satisfaction.

Key responsibilities include:
  • Individual will work in AbbVie’s global quality organization processing pharmaceutical, medical device/vigilance, and combination product complaints and inquiries.
  • Interface with internal and external AbbVie customers such as physicians, nurses, pharmacists, hospital personnel, risk managers, purchasing agents, sales representatives, general public, manufacturing sites, technical support, and the commercial organization regarding AbbVie product complaints.
  • Responsible for product complaint documentation, investigations and identification of potential adverse events and potentially reportable events.
  • Ensures that complaint documentation meets Good Documentation Practices as well as GMP and GCP. This requires good analytical skills, technical writing, and good documentation. 
  • Provide quality customer service through coordination of return samples for investigation, follow up activities such as replacement of product, complaint categorization and CAPA.
Minimum Qualifications 
  • Currently enrolled in university, pursuing a bachelor’s degree in a scientific or related field
  • Must be enrolled in university the semester following your internship and graduate within 1-year post internship.
  • Expected graduation date between December 2023 – July 2024

Preferred Qualifications 
  • Ability to prioritize multiple projects to ensure compliance with regulations and standard operating procedures is preferred.
  • Solid written/verbal communication and organizational skills.
  • Knowledge and application of computer systems for word processing and complaint management.
  • Ability to work with cross-functional teams and to interact effectively with peers, management, and customers.

Benefits and Amenities
  • Competitive pay
  • Travel, transportation, and lodging support for eligible students

Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

Job Classification Internship
Primary Location USA-United States of America-Illinois
Organization Operations
Schedule Full-time
Travel No