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Business System Analyst

Sentara Healthcare is now seeking a Business Analyst to join our ServiceNow Team!
* This position is 100% remote but candidates must have a current residence in one of the follow states or being willing to relocate: FL, GA, IN, MD, NV, SC, NC, SD, TN, TX, WA, VA, WV, WI
The ServiceNow Team is looking for an energetic, detail oriented, customer focused analyst to join our team and help us manage and support the enterprise ServiceNow IT Service Management system used for Incident Management, Change Management, Self Service Catalog, Demand/Intake Management, and IT Time Tracking.
Responsibilities and experience include the following:

  • Operational Support:
  • Provide 1st and 2nd level end user support to resolve Incidents and answer questions
  • Provide ad-hoc one on one user training as required to support customer needs
  • Provide recurring quarterly training sessions on core processes areas
  • Develop custom reports for end-users that require assistance with report creation
  • Perform user account administration and governance, including group maintenance, user roles and process user license tracking
  • Create and update system documentation and support the update and creation of process documentation in key areas
Business Analysis/Application Management:

  • Consult with business unit to identify, analyze, refine and document business requirements
  • Become process expert for specific business areas
  • Translate requirements into technical specifications, develop test plans and scripts, assists in coordinating testing, and documenting test results
  • Perform system and application configuration through customization of tables, forms, workflows and business rules
  • Perform release deployment across environments

  • 2 years of experience providing customer technical support
  • Experience creating user documentation and providing end user training
  • ServiceNow product experience preferred
  • ITIL knowledge and certification preferred
  • Experience with Incident, Change Management, and Service Catalog software products preferred
  • System administration, Application configuration, and report writing experience preferred
As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers.  We offer a variety of amenities to our employees, including, but not limited to: 

  • Medical, Dental, and Vision Insurance
  • Paid Annual Leave, Sick Leave
  • Flexible Spending Accounts
  • Retirement funds with matching contribution
  • Supplemental insurance policies, including legal, Life Insurance and AD&D among others
  • Work Perks program including discounted movie and theme park tickets among other great deals
  • Opportunities for further advancement within our organization
Sentara employees strive to make our communities healthier places to live.  We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.  For information about our employee benefits, please visit: Benefits - Sentara (
Join our team! We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!