Administrative Associate II- Genetics
The Administrative Associate II assists in the coordination of prescriptions for patients with metabolic disease within the PKU program, PAL clinic, and Metabolism program: verifies insurance coverage and benefits; compiles insurance-specific resources for families; facilitates new drug startups and renewals, and completes required documentation in the electronic medical record. Works with the patient’s assigned medical and dietitian team, maintains communication and collaboration among payers, providers, hospital departments and external agencies in order to promote continuity and coordination of care. Provides patients/family with community-based providers and resources to help move them through the continuum of care safely and effectively.
The Administrative Associate II is responsible for:
- Transcribing and typing correspondence, forms, reports, manuscripts, and other materials involving complex scientific, technical, and/or specialized terminology from recorded dictation, shorthand, or rough draft. Preparing documents requiring stylized formats and lettering or graphics using specialized commercial software, such as desktop publishing or graphics packages. Proofreading and editing materials for grammar, punctuation, and spelling.
- Answering, screening, and routing telephone calls and greeting and directing patients/families, visitors and staff. Providing routine and/or standardized information within scope of knowledge and authority. Drafting responses to routine correspondence.
- Scheduling appointments and meetings and maintaining personal calendars for physician/supervisor(s). Reserving meeting locations, ordering refreshments, and preparing meeting agenda and other materials. Preparing travel arrangements as necessary. Assisting in organizing and scheduling conferences, seminars, and other department-sponsored programs or events, by receiving and recording registration forms and fees, ordering supplies and services, and performing other related duties as assigned.
- Maintaining departmental files, records, and databases. Entering information from source documents into computer databases and/or spreadsheets, compiling, printing, and distributing periodic reports, mailing labels, and other information as needed. Maintaining department/office library of reference books, journals, slides, films, and other materials.
- Monitoring and maintaining office equipment and supply inventory. Reordering standard office supplies according to established guidelines and requests equipment repair services as needed. Receiving and reconciling supply orders and invoices, identifying and resolving delays, billing errors, or discrepancies. Communicating with hospital support service departments to request needed services.
- Preparing, routing, and tracking routine administrative forms and documents. Routing materials for required authorizations and monitors receipt by final destination. Communicating with other hospital departments to resolve delays and errors.
- Performing routine clerical duties, such as opening and sorting mail, delivering and retrieving patient records, photocopying materials, and sorting, collating, and distributing documents.
- Providing positive and effective customer service that supports departmental and hospital operations.
To qualify, you must have:
- High School Diploma/ GED. Bachelor’s Degree preferred.
- Experience in a patient contact healthcare setting and/or working with insurance companies preferred
- Basic computer skills
- Analytical skills and judgment to interpret data and take the appropriate action in circumstances or situations vary.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Boston Children’s Hospital offers competitive compensation and benefits.