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Technical Support Engineer(ROC)

Title: Technical Support Engineer(ROC)
Location: Schenectady NY-Onsite role
Type: Full Time
Job Responsibilities:
·        Real time monitoring to perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions.
·        Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
·        Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System.
·        Keep the information of the notifications created in the System update and organized.
·        Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately.
·        Follow ROC procedures to drive standardized global practices.
·        Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
Educational Requirement:
  • A bachelor’s in quantitative or technical fields, such as mathematics, analytics, computer science, Electrical engineering, and mechanical engineering.
  • Excellent ability to learn and articulate software-related and technical concepts
  • Knowledge of operating systems, office software, enterprise software, and server systems.
  • Strong active listening skills and excellent written and oral communications skills
  • Strong attention to detail when communicating with customers (verbal & written)
  • Strong documentation skills/Excellent problem-solving skills.
  • Training will be provided.