Technical Support Engineer(ROC)
Title: Technical Support Engineer(ROC)
Location: Schenectady NY-Onsite role
Type: Full Time
Job Responsibilities:
· Real time monitoring to perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions.
· Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
· Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System.
· Keep the information of the notifications created in the System update and organized.
· Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately.
· Follow ROC procedures to drive standardized global practices.
· Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools
Educational Requirement:
- A bachelor’s in quantitative or technical fields, such as mathematics, analytics, computer science, Electrical engineering, and mechanical engineering.
- Excellent ability to learn and articulate software-related and technical concepts
- Knowledge of operating systems, office software, enterprise software, and server systems.
- Strong active listening skills and excellent written and oral communications skills
- Strong attention to detail when communicating with customers (verbal & written)
- Strong documentation skills/Excellent problem-solving skills.
- Training will be provided.