Program Coordinator
Job Description:
Essential Responsibilities:
- Implements and coordinates administrative procedures, processes, services and systems for the assigned program. Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.
- Provides administrative support to staff in assigned program areas. Schedules and prepares materials for appointments, meetings and special events. Coordinates program correspondence, calendars, projects and travel arrangements as needed. Ensures that staff are informed and supplies and equipment are available.
- Develops, maintains and oversees program databases. Compiles data; prepares, summarizes and distributes regular and ad hoc reports. Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget.
- Monitors and evaluates the effectiveness of the program administration. Collaborates with program leadership and members to identify other program needs. Recommends and implements modifications to improve effectiveness.
- Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies. Maintains accurate records for compliance. Participates in quality improvement projects.
Required Qualifications:
- Associate's degree required. Bachelor's degree preferred in Biology
- 3-5 years related work experience required.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Competencies:
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies:
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
FLSA Status:
Non-Exempt