Residential Case Manager

St. Mary's Center believes in the value of their workforce and has implemented a robust benefits package offered to employees in set schedules of 20 hours or more per week. The agency pays for 100% of premiums for basic life insurance at 2x the employee's annual salary, accidental death and dismemberment, short-term disability and long-term disability. Additionally, medical insurance premiums are covered at 75% by the agency.

St. Mary’s Center, a multi-service organization supporting women and families, believes shelter is not enough to erase the devastation of cyclical poverty and homelessness. Grounded in social justice, we empower families to achieve emotional stability and economic independence through education, workforce development, and permanent housing.

Located in Dorchester and East Boston, Massachusetts, St. Mary’s Center works collaboratively with over 500 women and families annually through multiple adult family shelter programs, a pregnant and parenting teen/young mothers’ program, a transitional housing program, and workforce development and adult education programs.

Monday- 10:00-6:00 pm

Tuesday- 10:00-6:00 pm

Wednesday- 11:00-7:00 pm

Thursday- 11:00-7:00 pm

Friday- 10:00-6:00 pm

To provide intensive case management, assessment, counseling, advocacy, referrals and discharge planning with homeless and formerly homeless families in shelter and in the community.

· Develop and maintain professional goal-directed relationships with assigned families in shelter and in community.

· Conduct intakes with families in a respectful and sensitive manner

· Complete assessments to determine families’ eligibility for services and to begin understanding each family’s needs.

· Complete a Re-Housing plan with each assigned family during the first week of shelter placement.

· Assist families with their adjustment to shelter.

· Update Re-Housing plans monthly and develop a Re-Housing Stabilization Plan prior to each family’s discharge.

· Provide emotional support to families

· Provide advocacy on behalf of families

· Refer families for specialized services as needed (e.g. child care, health care, housing, educational, mental health, substance abuse, domestic violence, legal, vocational, and financial)

· Assist families with child care, school enrollments, and transportation

· Engage with and motivate families in planning for the future

· Assist families with their search for affordable housing; work collaboratively with housing search specialists and family advocates

· Develop and maintain records on database (e.g. ETO) and hard copy records on a regular basis.

· Participate in team meetings and collaborate with co-workers to ensure good communication and good outcomes for families.

· Participate in DHCD meetings and webinars as scheduled.

· Use Outlook to manage e-mails, contacts, and schedules.

· Assist families with their adjustment to new housing situation.

· Serve as a positive role model consistent with agency guidelines regarding professionalism, boundaries, and ethical standards.

· Maintain responsive and respectful communication with staff, clients, families, and community partners

· Uses basic counseling skills of active listening, empathy, reflection and validation to develop relationships with parents and their children

· Facilitate groups as assigned

· Provide case management and stabilization services for community clients for a minimum of 1x monthly or more often as needed

· Assist families with transportation to scheduled appointments.

· Provide on call back-up to program staff on a rotating basis, consistent with agency’s On Call Policies and Procedures.

· Knowledgeable of and complies with program specific and agency policies and procedures and enforces rules and regulations

· Assist families with managing their health care needs and medications as necessary.

· Represent the program and St. Mary’s Center in a positive and professional manner

· Maintain positive working relationships with funding resources, collaterals, and other community agencies

· Provide crisis interventions utilizing agency protocols

· Provides shift coverage as required

· Maintain accurate documentation, records and files in accordance with quality assurance standards

· Maintain safety, appearance, and cleanliness of the facility in compliance with health, fire, and safety regulations

· Attends and uses supervision for professional growth

· Engages in self-evaluation to establish goals for professional development

· Attends and participates in assigned program and agency meetings and trainings

4. QUALITY ASSURANCE

· Complete and distribute monthly and/or quarterly reports as needed

· Transport families in a safe and secure manner consistent with Massachusetts laws and agency policies

· Provide documentation of client progress as requested in timely fashion

· Maintain time sheets, mileage logs, daily work schedules, requests for time off in accordance with Agency policy

· Participate in program events as assigned

· Develop and update service plans in collaboration with residents, family members and other collateral in accordance with agency and licensing standards

· Identify and implement positive changes for the betterment of program

· Maintain accurate documentation, records and files in accordance with contract requirements and quality assurance standards

Professional/Academic

· Bachelor's degree in related field and 3 years’ direct experience; degree in human services field and 3 years' direct experience preferred

· Experience working in groups

· Valid Driver’s License

Necessary Skills/Abilities

· Patient, understanding, and supportive

· Strong mediation and negotiation skills

· Ability to handle a variety of assignment and have the flexibility to work some evenings if necessary

· ability to engage in collaborative relationships with team

· Excellent written and oral communication skills

· Computer skills including data entry and Outlook

· Excellent interpersonal and organizational skills

· Ability to prioritize and manage multiple tasks

· Maintain flexible schedule to meet program needs and attend required meetings

· Ability to work well under pressure

· Comfortable with receiving clear, direct feedback from supervisors and peers

· Appropriately interact with people from diverse socio-economic, racial and cultural backgrounds

· Maintains an attitude of fairness, openness, and respect and supports the development of cultural competency at St. Mary’s

· Remains open to different opinions and viewpoints and is willing to learn from them

· Respects and values all people’s voices, including children, families and colleagues

· Sense of humor

· Highly flexible and energetic

· Enjoys working with and motivating residents

· Valid MA driver's licensed required

· Background check during hiring process is required and will be covered by St. Mary’s Center.