Arnett House Program Manager
OVERVIEW:
This is a full-time position with a pay range of $24.00-$26.00 per hour.
The Arnett House Independent Living Program Manager oversees The Center’s Independent Living Program for under-served homeless youth populations, such as LGBTQ and youth who have experienced human trafficking. This position will play an instrumental role in the initial design and implementation of the program. S/He provides supervision and support to program staff and volunteers and oversees the program’s life-skills trainings. Additionally, s/he is expected to assist in addressing any client behavioral issues and will work with program staff to develop trauma informed interventions.
The Arnett House Independent Living Program Manager also participates in the On-Call RHY Supervisor rotation (for 1 week, every 6 - 7 weeks). This emergency response system is intended to provide after-hours and weekend support residential programming at The Center.
ESSENTIAL FUNCTIONS AND EXAMPLE OF DUTIES:
- Program design, implementation, and evaluation.
- Oversight of outreach, service delivery, utilization and efficacy including: data collection, outcome measurement, record keeping and report generation;
- Personnel recruitment, screening, hiring, orientation, scheduling, training and support through supervision and professional development planning;
- Monitors facility conditions and works with Facility Staff to address maintenance issues;
- Networking/partnering with other youth serving agencies to coordinate the effective use of resources;
- Maintenance of appropriate therapeutic relationship, including compliance with the agency’s; Code of Ethics and/or other professional code of conduct, as appropriate;
- Crisis response and intervention;
- Client Screening, Intake and Assessment;
- Oversight of the development, implementation, ongoing assessment and coordination of client case management needs, services and plans;
- Client advocacy, as needed and appropriate;
- Transportation of program participants, as required and consistent with agency policies;
- Participation in On-Call rotation; and
- Other duties as assigned.
EMPLOYMENT GUIDELINES:
Candidate must:
- Adhere to ethical conduct
- Demonstrate professionalism i.e., timely, dependable, responsible, flexible
- Be non-judgmental and respectful
- Model principles of inclusion and tolerance
- Be youth centered and positive
- Be family friendly
- Establish effective working relationships with supervisor and co-workers
- Develop positive relationships with all key stakeholders
- Have strong literacy skills (i.e., reading, writing, comprehension)
- Have excellent communication skills (verbal and written)
- Conduct research and apply best-practices and evaluation methods
- Effectively promote knowledge and skill development and positive behaviors
- Provide leadership and/or work independently as requested
Candidate must possess knowledge of –
- Program management and supervisory methods and techniques
- Crisis intervention, case management, advocacy, and strength-based problem solving and decision-making models
- Trauma informed interventions
- Team building and team dynamics
- Program outcomes and evaluation
- Adolescent development including: positive youth development, asset development, risk reduction and protective factors
- Youth serving systems
- Community resources
- Client advocacy
CULTURAL SENSITIVITY:
The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. To this end, all staff are required to attend professional development trainings and to continually enhance their understanding of cultural diversity.
Staff are expected to respect and honor cultural and human diversity. The annual Performance Appraisal provides an opportunity for staff to evaluate how they are integrating culturally competent practices into their everyday work.
QUALIFICATIONS:
A minimum of a Bachelor’s degree in human services, education or a related field; and (3) three years of management/supervisory experience. A Master’s degree and at least (5) years of experience working with this target population is preferred.
In addition to the above, it is mandatory that candidates meet the following criteria prior to hire:
- Authorization for the agency to obtain driving record information
- Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter.
- A valid driver’s license, regular access to a motor vehicle and automobile insurance at the level of $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property Damage
- Access to a telephone
PHYSICAL REQUIREMENTS:
Candidates must be able to be autonomously mobile in order to provide the required services.
COMPUTER SKILLS RECOMMENDED:
Word- Intermediate
Excel- Intermediate
The Center for Youth provides equal opportunities for employment.