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Human Services Supervisor (Supportive Housing Team)

Human Services Supervisor (Supportive Housing Team)

Job ID: 106863

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.


This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, March 28, 2023.


Would you like to learn more about this opportunity, working in the Supportive Housing Team, our commitment to equity and inclusion, or how to navigate the application process? Please consider joining this info session to learn more about this great program and the work done at Clackamas County Social Services:



Annual Pay Range: $74,016.44 - $99,922.60

Hourly Pay Range: $35.584827 - $48.039711

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 16 hours of vacation accrual per month
• 8 hours of sick accrual per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65

A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a Full Time, Non-Represented Group 2 County position.


Clackamas County's Social Services Division is seeking a dynamic and compassionate leader to join our team as a Human Services Supervisor for Long Term Housing.

The Human Services Supervisor's key responsibilities are to plan, organize, and supervise the activities and personnel of the Long Term Housing work unit of the Supportive Housing Team. The Human Services Supervisor will also be responsible for hiring and supervising long term housing Case Managers and staff members and overseeing case management services provided to those with long term housing needs.

We are looking for a motivated individual with a strong commitment to advancing equity, who will foster an open and productive environment, and demonstrate respect for diverse populations. The Human Services Supervisor will supervise and manage Clackamas County's Long Term Housing work unit of the Supportive Housing Team.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of six (6) years of experience working with a human service program/project or other relevant experience that would likely provide the required knowledge and skills to perform the duties of this position; at least two (2) years must include experience in a lead, supervisory, or managerial role (civilian or military)
• At least one (1) year of experience as a Case Manager or similar function with people experiencing homelessness or severe housing instability
• At least one (1) year in a position where documenting and determining eligibility for services was a significant part of the position
• Demonstrated experience advancing racial equity in a workplace and/or community setting
• Must pass a post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
• Per the Oregon Health Authority, ( &, this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• At least mid-level proficiency in Service Point Homeless Management Information System or another HMIS system
• Experience accurately tracking current and projected expenditures against a budget
• Experience doing quality assurance in a human services setting

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include but are not limited to the following:

• Plans and coordinates the activities of the long term housing programs; develops work plans, ensures coordination with county-wide continuum of housing providers, allocates resources and develops schedules to accomplish Housing Services human services program goals.
• Hires and supervises long term housing case managers; prepares performance evaluations; recommends and administers progressive discipline; conducts and/or facilitates staff training and development programs; promotes cooperative team efforts among staff and with other County departments.
• Actively participate in advancing equity within long term housing services and supportive housing team, ensure that output and outcome data is analyzed for disparities and work collaboratively to eliminate these disparities.
• Monitor and evaluate effectiveness in meeting long term housing contractual levels of service and outcomes; develop and implement procedural improvements and recommend policy changes to Program Manager and others as appropriate.
• Using Housing and Urban Development (HUD) HEARTH Act, OR Housing and Community Services Manuals, OR Health Authority Rent Assistance Program guidelines and other funding governing documents; provide direction to case management staff on complex technical or procedural issues; make or review decisions on complex situations; work with senior case manager and program manager to review participant files and case notes kept by case managers.
• Assist program manager and staff with coordination of long term housing programs with Coordinated Housing Access, other county human services and Continuum of Care programs, and with relevant partners such as Oregon Department of Human Services, Oregon Housing and Community Services, HUD and Community Corrections.
• Manage program funds, and authorize or review limited expenditures, related to case managers using program funds in course of service delivery or coordination.
• Ensure that a welcoming, trauma-informed and culturally respectful approach is maintained at all times in service delivery and within the team.
• Report (and ensure reporting of by program staff as appropriate) witnessed or suspected abuse and neglect of children, older adults and/or people with disabilities.


Working knowledge of: Principles, methods, trends, practices, and techniques in a specific area/field relevant to assigned program; principles and practices of public administration, including organization design, budget/grant administration and supervision; needs of individuals with limited economic and social resources; principles and techniques of supervision; participative management theories; community resources; case management methods and techniques; office equipment, including personal computers and software programs.

Skill to: Plan and coordinate a human service program; effectively develop and utilize available staff, program and community resources; communicate effectively, both orally and in writing; relate to a wide range of clients, personnel, professional staff and community representatives; interpret policies and develop corresponding procedures; gather and evaluate data; direct staff in continuous efforts to improve quality productivity and effectiveness; incorporate team participation in decision making; make program and customer service decisions based upon best practice and trends; respond to changes desired by citizens and County staff; establish and maintain effective working relationships with community private and government agencies, County employees and the public; prepare and deliver oral presentations before public groups; operate computer software and other office equipment.


This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.


Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


Kelly Schaefer, Recruiter

To apply, visit

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