Trading System Support
Group Overview:
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview:
The Trading Venue Operations team are responsible for maintaining TP ICAP’s trading platforms, trade resolution, post trade services and market data APIs. We are a global team with representatives in London, New Jersey, Hong Kong and Singapore.
With TP ICAP Global Broking’s growth in hybrid trading and volume matching platforms E- Operations are at the centre of every launch including:
· Providing market support to Clients, Brokers and sales teams
· Static data configuration for both client and instrument set up
· Client on boarding and support for post trade services, order routing and market data
· Represent E-Ops as key project stakeholder in all trading initiatives
· Ensure TP ICAP’s markets are run in an orderly fashion, maximising speed to market in a compliant controlled manner
This position is hybrid, with 3 days in office and 2 at home.
Job duties:
Market Control
· Access controls onto TP ICAP’s electronic and voice offerings
· Adhering to governance by following operational procedures to ensure TP ICAP’s market operate in an orderly manner
· Maintain all groups and pages, including sorting across multiple asset classes
· Creating all Firms, traders, brokers, and Voice accounts
· Responsible for Auction calendar and Rolling new instruments onto the screen
· Work with NEX/Brokertec for customer and firm mapping
· Will be responsible for Market Control of all products traded on GTN
Market Support
· Investigation and escalation of system issues to production support or directly to developers following global support framework
· Broker/Trader support, training and screen configuration on TP ICAP’s electronic platforms
· Handling client queries and managing issues through to resolution
· Handle connectivity issues for brokers and traders
· Investigate post trade issues with clients
Client Integration
· Client on boarding and support of market data, order routing and post trade services via FIX or proprietary APIs
Data Maintenance
· Static data set up for internal and external users including entities on TP ICAP’s electronic platforms in front and middle office systems
· Static data instrument set up for TP ICAP’s Global Broking electronic offerings in all regions
Skills and Experience:
Skills
- High technical competency
- Market monitoring and support
- Ability to manage small projects independently to a conclusion
- API Support including experience with FIX protocol
- Multi asset class knowledge
- Strong client facing ability
- Service orientated with good understanding of trade flows
- Experience in a support role from a market or technical perspective
Knowledge
- Understanding of Wholesale Financial Services
- Basic level of IT networking
- Comprehensive knowledge of the life cycle of a trade
- Good understanding of inter-dealing broking
Experience
- Desired experience in deployment of trading applications via the internet, troubleshooting connectivity and packaging problems
- Desired knowledge of FIX client on boarding
- Desired understanding of HTML5
- Desired experience in Credit Derivatives, Bond, FX products, OTC products
- Desired experience of working within an investment bank or inter-dealer broker
- Experience with equity algorithmic trading and order routing.
Company Statement:
The TP ICAP Group is committed to promoting Equality and Diversity and encouraging a culture that actively values difference. It is recognised that employees from different backgrounds and experiences can bring valuable insights to the work environment and enhance the way we work. TP ICAP aims to create a positive, cohesive and inclusive culture, where diversity is valued, respected and built upon. The objective is to recruit and retain a diverse workforce that reflects the global markets in which we work.
TP ICAP is also committed to ensuring that the backgrounds, beliefs and cultures of all its employees are respected and to ensuring that the working environment is free from discrimination, harassment, bullying or any other conduct which causes an employee’s suffering. The Group also is committed to encouraging diversity amongst its current workforce and candidates.