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The Bureau of Infectious Disease and Laboratory Sciences (BIDLS) is seeking a skilled professional to serve as Operations Manager to oversee components of the operations of the Bureau of Infectious Diseases and Laboratory Sciences. The incumbent will partner with EHS Human Resources on HR related transactions, as well as EHS Information Technology for technical assistance and support for the Bureau of Infectious Disease and Laboratory Sciences. This position will be responsible for coordinating employee related matters with EHS Labor Relations, as well as provide oversight of staff who support the more transactional duties such as hiring assistant and onboarding in collaboration with EHS HR. This position will develop strategic plans, implement/track project plans and develop policies and procedures as they relate to operations in the Bureau of Infectious Diseases and Laboratory Sciences. The Operations Manager will focus on Bureau wide procedures, particularly on confidential, time-sensitive or urgent issues. The Operations Manager will work closely with the Director of Operations and the Deputy Director for BIDLS to identify opportunities for new or revised Standard Operating Procedures (SOPs) in the Operations area. The Operations Manager will have overall operational responsibility, as well as partnering with IT and EHS HR to oversee processes such as the EPRS process, the PARS process and overtime approval tracking for audit purposes.

Duties and Responsibilities(these are a general summary and not all inclusive):

  • Partner with EHS HR and EHS Labor Relations to support BIDLS HR work including confidential processes and exercises.
  • Partner with EHS IT to oversee BIDLS IT work and ensure IT operations communication with EHS-IT is smooth including IT components of building renovation and other large IT projects in the future.
  • Coordinate development of Bureau Operational Standard Operating Procedures (SOPs), maintain an accurate list of Operational SOPs and conduct an annual review for updates.                 
  • Participate on the BIDLS Future of Work management team. Develop and maintain Bureau FOW plan.
  • Develop plans and procedures for identified issues. Identify risks and solutions.                   
  • Work with Office of Preparedness and Emergency Management to update Bureau COOP. Maintain the COOPs and ensure the plans are available as required.                                                                    
  • Serve on work teams and committees to support operations including workforce development, training, accreditation, human resources and technology.
  • Other duties as assigned to support operations.    

Preferred Qualifications:

  • At least 4 years of project management experience.
  • Ability to facilitate meetings and build consensus among stakeholders.
  • Ability to work with a high degree of initiative, resourcefulness, and autonomy.
  • Comfortable working in a dynamic, fast-paced environment with demonstrated ability to easily flex style and/or approaches to successfully manage changes in priorities, deadlines, and workload.
  • Strong written and oral communication skills.
  • Strong analytical and problem-solving skills.
  • Understanding of diversity and the importance/ commitment to shaping and developing a positive, inclusive, diverse and supportive work culture.
  • Experience with change management techniques.
  • Proficient with Microsoft Office including Excel, Word, Outlook, PowerPoint and Microsoft Teams.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.
We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.
DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health
Pre-Hire Process:

A tax & background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the   Reasonable Accommodation Online Request Form

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2.


Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.
I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
II. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.
Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.
An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Administrator V
Primary Location: United States-Massachusetts-Boston-305 South Street
Job: Administrative Services
Agency: Department of Public Health
Schedule: Full-time
Shift: Day
Job Posting: Mar 21, 2023, 3:29:44 PM
Number of Openings: 1
Salary: 75,653.45 - 116,423.94 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Sandra Semedo - 6173524250
Bargaining Unit: M99-Managers (EXE)
Confidential: No
Hybrid Work Eligible: Yes