PC & Network Support
As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.
About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.
We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community.
Purpose of the Position
The PC and Network Support technician is responsible for providing timely and professional support of PCs, laptops, printers, phones, and applications such as Office 365 in a service desk environment. The primary work location is 1 Ashburton Place, Boston (next to the State House). Occasional travel to other locations in Boston, Chelsea, and Springfield is required.
Essential Responsibilities:
- Respond to service inquiries from Treasury employees for technical assistance regarding PCs, laptops, mobile devices, phones, and applications used by the Treasury, including Office 365, Outlook, Windows 10 and 11.
- Complete service tickets within standard timeframes and record pertinent information in the help desk including steps taken to resolve technical problems.
- Provide excellent customer service by understanding each issue, determining the cause of the issue, expediting the best solution, and following up as needed.
- Configure and deploy new PCs, laptops, printers, phones, and other end user equipment.
- Perform periodic and as necessary upgrades and reconfiguration of devices and software, including user moves.
- Maintain IT inventory database and perform inventory audits.
- Utilize software tools to manage computers including remote management, patching and anti-virus updates.
Required Knowledge and Skills:
- Some college or continuing education preferred.
- 1-2 years of previous help desk experience preferred.
- Understanding of general IT concepts and a passion for technology.
- Proficiency with Windows 10 and 11 and knowledge of Windows configuration.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Knowledge of basic networking.
- Excellent customer service and communication skills.
- Ability to work in both a team environment and as an individual contributor.
- Must be self-motivated with the ability to work with little direction.
- Must be detail-oriented and organized, with solid time management skills and the ability to take ownership of tasks and follow them through to completion