BUSINESS OPERATIONS MANAGER
The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE TALLAHASSEE OFFICE.
POSITION IS PENDING RECLASSIFICATION
This is a highly responsible and professional position that will serve as the Business Operations Manager for the office of Substance Abuse & Mental Health. This position will collaborate with each section within the program office and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented.
Specific Duties and Responsibilities include:
- Plan, coordinate, direct, and participate in the development and implementation of agency goals objectives.
- Develop, implement and maintain standardized policies and procedures for the SAMH (in consultation with the Director of Business Operations, conduct training and provide assistance to program staff as necessary, related to program processes and procedures, including staying abreast of changes in protocols and processes, and communicating the changes to the Director timely.
- Collect, organize and prepare relevant program information, data and other research materials for program use.
- Coordinate and manage the public records process for SAMH.
- Assist in creating and editing Executive level presentations, plans, reports, and communications.
- Monitors unit performance, productivity, and quality of work to ensure appropriate distribution of work to meet established due dates and deadlines.
- Prepare and manage complex action plans and schedules for various program initiatives; ensures that plans are consistent with agency and SAMH goals.
- Assist with the coordination and support of activities related external Council, Commission, taskforce, and workgroup meetings.
- Coordinate with internal and external partners to manage and complete assigned tasks.
- Assist with identifying and resolving administrative and operational problems and make appropriate recommendations to leadership.
- Manage all administrative staff and oversee the overall administrative support to all SAMH program office and perform reviews of assignments for grammar, consistency, and formatting to ensure assignments comport with bureau and agency style and writing guide(s).
- Develop, implement and maintaining standardized policies and procedures for the SAMH (in consultation with the Director of Business Operations, conduct training and provide assistance to program staff as necessary, related to program processes and procedures, including staying abreast of changes in protocols and processes, and communicating the changes to the Director timely.
- Oversee and coordinate SAMH Legislative and Communications activities. This includes assignment and tracking of legislative bill analyses; review of legislative bills and amendments to ensure analyses reflect appropriate policy, budgetary and staffing issues that would affect Department of Children & Families (DCF); training SAMH staff with regards to bill analyses; ensure timely submission of the analyses; and ensure the Deputy Secretary is aware of all aspects of major bills affecting DCF.
- Manage and track the coordination of all assignments for SAMH.
- Oversee the administrative functions
Knowledge, Skills and Abilities required for the position:
- Knowledge of the methods of data collection and analysis.
- Knowledge of basic management principles and practices.
- Ability to supervise people.
- Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities.
- Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of management practices.
- Ability to organize data into logical format for presentation in reports, documents and other written materials.
- Ability to conduct fact-finding research.
- Ability to solve problems and make decisions.
- Ability to work independently.
Minimum Qualifications:
- Two years supervising or serving in a leadership role.
- A bachelor's degree from a college or university is preferred and four years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
- A master's degree from a college or university can substitute for one year of the required experience.
- Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the preferred college education.
Benefits of Working for the State of Florida:
- Health insurance
- Life insurance; $25,000 policy is free plus option to purchase additional life insurance
- Dental, vision and supplemental insurance
- Retirement plan options, including employer contributions
- (For more information, please click www.myfrs.com);
- Nine paid holidays and one Personal Holiday each year;
- Flexible Spending Accounts;
- Opportunities for career advancement;
- Tuition waiver for public college courses;
- And more!
DCF EMPLOYMENT DISCLOSURES
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.