Child Support Technician (Enforcement Technician) (2792-12) Multiple vacancies
CHILD SUPPORT TECHNICIAN (ENFORCEMENT TECHNICIAN) (2792-12) Multiple vacancies
11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
DEADLINE TO APPLY: Open until filled
WORK LOCATION Hamilton County Job & Family Services
222 E. Central Parkway Cincinnati, OH 45202
WORK HOURS: Full Time - 80 hours biweekly (Potential for Hybrid Remote Work Schedule)
HOURLY SALARY: $16.73 hourly
Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave.
Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option.
Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!
NOTE:
Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document :"Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS.
REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION):
- Associate degree or equivalent of an associate degree (94 credit hours);
- OR two (2) years Job & Family Services experience.
- OR four (4) years' experience in customer service or collections work; or equivalent.
JOB DUTIES (SUMMARY):
- Interviews obligees and obligors at the CSEA as necessary for determination of services needed; explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODJFS; using the Support Enforcement Tracking System (SETS), completes documentation with respect to all aspects of processing a case, i.e., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.; verifies obligee and obligor demographic data; maintains production standards for case processing and interviewing; sets up new cases; researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available; issues investigative reports, findings and recommendations to the court: recommends contempt citations; prepares paperwork for court orders, entries, affidavits, petitions, etc.; verifies balances via audits and distributions; updates financial balances based on court findings and administrative reviews; receives and posts payments; monitors and adjusts financial accounts to ensure proper disbursement of payments; negotiates/mediates with obligees and obligors on amounts to be paid on arrearages; computes current support using the mandated State Child Support Guidelines; receives and responds to telephone calls and correspondence; works in conjunction with the Family and Adult Assistance
- Division when CSEA cases have a record of public assistance; works in conjunction with the Children’s Services division for cases involving IV-E custody; works in conjunction with other states to initiate and respond to interstate actions in order to comply with the Uniform Interstate Family Support Act (UIFSA); schedules/reschedules clients for appointments; compiles with confidentiality law and regulation; demonstrates courteous and professional behavior to clients and co-workers.
- Compiles and submits to line supervisors all statistical and activity reports as scheduled; reviews and updates Child Support Enforcement Manual as needed; computes arrearages owed to the Ohio Department of Human Services; completes random moment sample RMS data for submission to RMS coordinator.
- Appears at state hearings and court hearings; attends staff meetings to discuss regulations and any revisions in procedures; attends conferences, training sessions and workshops to give or receive information pertaining to CSEA operations.
- Performs other related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates developed after employment)
- Knowledge of: principles of interviewing; federal and state laws and rules governing public assistance and child support; agency policies and procedures governing assigned area*; case preparation techniques*; effective oral communication; technical writing.
- Ability to: define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals and percentages; use proper research methods in gathering data; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contacts with officials and general public; prepare meaningful, concise and accurate reports.
- Skill in: computer terminal
POSITIONS SUPERVISED: None
LICENSURE AND CERTIFICATION REQUIREMENTS: None
BACKGROUND CHECKS REQUIRED:
Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems:
- State Automated Child Welfare Information System (SACWIS)
- State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
- Ohio Bureau of Criminal Identification Investigation (BCI)
- FBI
- National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee