PM Support Coordinator, Intern
ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.
NOTE: This is an intern position starting in June 2023 thru the summer.
Job Summary:
Providing clerical support to the Preventive Maintenance team performing various duties as assigned
Essential Functions:
- Assist the Preventive Maintenance team with daily duties
- Electronic filing of PM completion files to corresponding service contract
- Enter Field PM order and schedule information into Sales Force
- Entry of service requests in Oracle for Preventive Maintenance and service loaners
- Investigate and work with appropriate departments to resolve issues that impact Preventive Maintenance Process
- Work on special projects as assigned by Management
Saleforce.com
- Attach supporting documents to SaleForce cases
- Enter/manage preventive maintenance cases
ERP (Oracle)
- Perform serial number inquiries and research
- Enter sales order to ship PM service kits to ZOLL technicians
- Closure of PM service requests
- Run daily reports
Skills Requirements:
- Motivated self-starter with the ability to exercise own judgement
- Ability to work independently, with little or no supervision
- Capable of prioritizing activities and performing multiple tasks
- Energetic, creative, goal-oriented team player
- Heightened sense of personal responsibility including punctuality, attendance and commitment
- Attention to detail
- Previous Customer interface skills
- Excellent communication skills, both oral and written
- Organization and internal customer interface skills
- ERP systems experience, preferably Oracle
- CRM experience, preferably Salesforce
- Microsoft office: Excel, Word, PowerPoint and Outlook