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AmeriCorps Member - 988 Crisis Call Center (Boston, MA)

*Please do not apply to this position without thoroughly reading through the following position description*

Healthy Minds Alliance Mission: Healthy Minds Alliance is a community-based approach to the mental health crisis utilizing evidence-based/ informed programs in diverse communities across the nation.

Purpose of Position: AmeriCorps Members will provide expanded support to meet challenges faced by local crisis call centers across the country after the National Suicide Prevention Lifeline shifted to the 3-digit number: 988. This position is to serve a hybrid AmeriCorps position with Samaritans Inc. in Boston, MA. AmeriCorps members will respond to contacts (calls, texts, chats, emails, etc.) from individuals in crisis.

Positions/ shifts available:
Hybrid service position- seeking members to serve overnight and weekend shifts

Responsibilities include:
  • Provide support in taking crisis calls from those who are seeking emotional support including those who may be at risk of suicide
  • Build capacity to recruit other volunteers for the crisis call center
  • Adheres to performance measures in attending to call volume
  • Responsible for submitting call reports after each call
  • Assist with onboarding and training of other volunteers
  • Outreach to local community to educate on 988
  • Establish and foster relationships with community mental health agencies as partners and resources
  • Respect the privacy of colleagues and others, including the responsibility to protect personal information
  • Advocate for mental health awareness whenever possible
  • Participate in monthly calls held nationally by Health360
  • Assist host site with ongoing mental health community initiatives and regional events
  • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shifts on the helpline
  • Successful completion of the MA 988: Emergency Service Program Warm Connection training
  • Complete required CDC and Public Health AmeriCorps trainings

Experience Preferred:
  • Personal and/ or professional knowledge of mental health topics
  • Understanding of mental health issues and resources in her/his community and state
  • Knowledge of the field of suicide and suicide prevention a plus
  • Enthusiasm for reducing the stigma and discrimination associated with mental illness and addiction disorders
  • Minimum of two years of professional experience preferred
  • High school diploma required; Bachelor’s Degree preferred 
  • Previous volunteer experience preferred

Details and Benefits for full-time AmeriCorps members include:
  • Complete a 10-month service commitment, specific dates will be determined by the host site supervisor* (Hybrid service position- seeking members to serve overnight and weekend shifts)
  • Complete 1700 service hours – 40 hours per week; 5 holidays, 2.5 personal days off
  • $6,895 Education Award upon completion of service commitment 
  • $18,000 stipend for service – paid biweekly in 22 equal installments
  • Childcare assistance waiver and Member Assistance Program available