Account Manager
The Account Manager has the overall responsibility of maintaining existing customers, accounts, and vendor relationships through high levels of customer service, while increasing business opportunities.
ESSENTIAL DUTIES:
- Provides quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving
- Responsible for emergency phone rotation as needed
- Receives, plans, and coordinates project work orders related to facilities maintenance for plumbing, electrical, handyman/general contractor, and HVAC.
- Oversees progress of work orders from inception to completion.
- Ensuring expectations are explained fully with following up to make sure they are done correctly
- Reviews and approves invoices and proposals.
- Ensures any changes to scope of work are documented and approved.
- Write ups/Fires- Identifies when termination is needed and the proper way to handle it.
- Creates PIP’s, performance measurements, measuring goals for team and progress.
- Follows and teaches emergency guideline protocols
- Places all documents into the “Account Manager” shared drive making sure that each member of the team is familiar with the files and documents.
- Uses documents to ensure each team member can identify the protocols
- Reviews measurements and ensure goals set for the team are met.
- Prepares/updates project status reports, process invoices, tracking reports, and maintains files for due diligence and financials
- Work remotely as needed.
- Actively tracks each aspect of project performance against schedules and critical paths
- Tracks time and attendance of each employee on team
- Demonstrates a proactive focus on meeting client and project requirements in a timely and cost-effective manner.
- Mentors, trains, and leads team to increase productivity and maintain goals
- Ensures team members are approving their time weekly
- Assists department in other tasks, and or assignments